Customer Service Manager Jobs in Claremont, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Sierra Madre, CA (19 miles from Claremont, CA)
- 10 hours ago
- Sierra Madre, CA (19 miles from Claremont, CA)
- 10 hours ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Orange County Central Market
- Anaheim, CA (23 miles from Claremont, CA)
- 2 days ago
- Anaheim, CA (23 miles from Claremont, CA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Pasadena Market - Pasadena, CA
- San Marino, CA (22 miles from Claremont, CA)
- 4 days ago
- San Marino, CA (22 miles from Claremont, CA)
- 4 days ago
**Dodd Frank/Truth in Lending Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker -San Bernardino-Victorville Market
- Grand Terrace, CA (23 miles from Claremont, CA)
- 5 days ago
- Grand Terrace, CA (23 miles from Claremont, CA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rowland Heights, CA (14 miles from Claremont, CA)
- 5 days ago
- Rowland Heights, CA (14 miles from Claremont, CA)
- 5 days ago
ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Relationship Banker - Pasadena Market - Pasadena, CA
- Pasadena, CA (24 miles from Claremont, CA)
- 5 days ago
- Pasadena, CA (24 miles from Claremont, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Los Angeles North Orange
- Whittier, CA (19 miles from Claremont, CA)
- 7 days ago
- Whittier, CA (19 miles from Claremont, CA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rowland Heights, CA (14 miles from Claremont, CA)
- 12 days ago
- Rowland Heights, CA (14 miles from Claremont, CA)
- 12 days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
Relationship Banker - Central Heights Market, Bilingual Spanish Required
- Baldwin Park, CA (14 miles from Claremont, CA)
- 15 days ago
- Baldwin Park, CA (14 miles from Claremont, CA)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager - Water/Wastewater
- Rancho Cucamonga, CA (7 miles from Claremont, CA)
- 20 days ago
- Rancho Cucamonga, CA (7 miles from Claremont, CA)
- 20 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Relationship Banker - Central Heights Market, Bilingual Mandarin Required
- Rowland Heights, CA (14 miles from Claremont, CA)
- 23 days ago
- Rowland Heights, CA (14 miles from Claremont, CA)
- 23 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Pasadena, CA
- Pasadena, CA (24 miles from Claremont, CA)
- 27 days ago
- Pasadena, CA (24 miles from Claremont, CA)
- 27 days ago
Essential Functions: Lender responsible for acquiring, analyzing and maintaining lending client relationships....
- Chino, CA (12 miles from Claremont, CA)
- 30+ days ago
- Chino, CA (12 miles from Claremont, CA)
- 30+ days ago
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
Relationship Banker - Yorba Linda
- Yorba Linda, CA (16 miles from Claremont, CA)
- 30+ days ago
- Yorba Linda, CA (16 miles from Claremont, CA)
- 30+ days ago
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
- Anaheim, CA (23 miles from Claremont, CA)
- 30+ days ago
- Anaheim, CA (23 miles from Claremont, CA)
- 30+ days ago
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
Demographic Data for Claremont, CA
Moving to Claremont, CA? Find some basic demographic data about Claremont, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Claremont, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Claremont, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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