Customer Service Manager Jobs in Canoga Park, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Saugus - Saugus, CA
- Saugus, CA (16 miles from Canoga Park, CA)
- 20 hours ago
- Saugus, CA (16 miles from Canoga Park, CA)
- 20 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Santa Monica Market - Santa Monica, CA
- Santa Monica, CA (14 miles from Canoga Park, CA)
- 1 day ago
- Santa Monica, CA (14 miles from Canoga Park, CA)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Manhattan Beach, CA (24 miles from Canoga Park, CA)
- 3 days ago
- Manhattan Beach, CA (24 miles from Canoga Park, CA)
- 3 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker Panorama City
- Panorama City, CA (9 miles from Canoga Park, CA)
- 4 days ago
- Panorama City, CA (9 miles from Canoga Park, CA)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Woodland Hills, CA (6 miles from Canoga Park, CA)
- 6 days ago
- Woodland Hills, CA (6 miles from Canoga Park, CA)
- 6 days ago
Client Support Manager Location: Houston, California, or New York - Hybrid Travel: Required to assigned facilities Schedule: Full-Time - Hours are PST About the Role: U.S. Legal Support is seeking...
Relationship Banker - Glendale Ave - Bilingual in English and Armenian Required - Glendale, CA
- Glendale, CA (17 miles from Canoga Park, CA)
- 6 days ago
- Glendale, CA (17 miles from Canoga Park, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Glendale, CA (17 miles from Canoga Park, CA)
- 7 days ago
- Glendale, CA (17 miles from Canoga Park, CA)
- 7 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (6 miles from Canoga Park, CA)
- 8 days ago
- Woodland Hills, CA (6 miles from Canoga Park, CA)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Ventura Valley Market - Canoga Park, CA
- Canoga Park, CA
- 12 days ago
- Canoga Park, CA
- 12 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Panorama City - Panorama City, CA
- Panorama City, CA (9 miles from Canoga Park, CA)
- 15 days ago
- Panorama City, CA (9 miles from Canoga Park, CA)
- 15 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - San Fernando Valley West area
- Canoga Park, CA
- 15 days ago
- Canoga Park, CA
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Santa Clarita, CA (20 miles from Canoga Park, CA)
- 19 days ago
- Santa Clarita, CA (20 miles from Canoga Park, CA)
- 19 days ago
Works with clients to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities....
Relationship Banker, Santa Monica Market
- West Los Angeles, CA (13 miles from Canoga Park, CA)
- 20 days ago
- West Los Angeles, CA (13 miles from Canoga Park, CA)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - East Thousand Oaks - Westlake Village, CA
- Westlake Village, CA (13 miles from Canoga Park, CA)
- 21 days ago
- Westlake Village, CA (13 miles from Canoga Park, CA)
- 21 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Santa Monica Area
- Beverly Hills, CA (14 miles from Canoga Park, CA)
- 25 days ago
- Beverly Hills, CA (14 miles from Canoga Park, CA)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Canoga Park, CA
Moving to Canoga Park, CA? Find some basic demographic data about Canoga Park, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Canoga Park, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Canoga Park, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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