Customer Service Manager Jobs in Campbell, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Mountain View, CA (10 miles from Campbell, CA)
- 4 days ago
- Mountain View, CA (10 miles from Campbell, CA)
- 4 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Monte Vista, CA (7 miles from Campbell, CA)
- 4 days ago
- Monte Vista, CA (7 miles from Campbell, CA)
- 4 days ago
In addition, the Senior Relationship Banker is responsible for developing direct and indirect sales growth including but not limited to mortgage and auto lending....
- San Jose, CA (5 miles from Campbell, CA)
- 4 days ago
- San Jose, CA (5 miles from Campbell, CA)
- 4 days ago
The Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product sales, handling negotiables and...
Relationship Banker - Peninsula South area
- Sunnyvale, CA (8 miles from Campbell, CA)
- 4 days ago
- Sunnyvale, CA (8 miles from Campbell, CA)
- 4 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Monterey Bay Market - Santa Cruz, CA
- Santa Cruz, CA (18 miles from Campbell, CA)
- 6 days ago
- Santa Cruz, CA (18 miles from Campbell, CA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Menlo Park, CA (17 miles from Campbell, CA)
- 7 days ago
- Menlo Park, CA (17 miles from Campbell, CA)
- 7 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Peninsula North
- Redwood City, CA (20 miles from Campbell, CA)
- 10 days ago
- Redwood City, CA (20 miles from Campbell, CA)
- 10 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Palo Alto Market - Menlo Park, CA
- Menlo Park, CA (17 miles from Campbell, CA)
- 15 days ago
- Menlo Park, CA (17 miles from Campbell, CA)
- 15 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Milpitas, CA (12 miles from Campbell, CA)
- 17 days ago
- Milpitas, CA (12 miles from Campbell, CA)
- 17 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Assistant Client Service Manager
- Santa Cruz, CA (18 miles from Campbell, CA)
- 17 days ago
- Santa Cruz, CA (18 miles from Campbell, CA)
- 17 days ago
Other duties assigned by Customer Service Manager and/or Branch Administrator....
Regional Relationship Banker II
- San Jose, CA (5 miles from Campbell, CA)
- 21 days ago
- San Jose, CA (5 miles from Campbell, CA)
- 21 days ago
New Accounts Perform all aspects of new account opening procedures for all bank products/services....
- Saratoga, CA (5 miles from Campbell, CA)
- 30+ days ago
- Saratoga, CA (5 miles from Campbell, CA)
- 30+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Silicon Valley Market - Sunnyvale, CA
- Sunnyvale, CA (8 miles from Campbell, CA)
- 30+ days ago
- Sunnyvale, CA (8 miles from Campbell, CA)
- 30+ days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Cupertino, CA (7 miles from Campbell, CA)
- 45+ days ago
- Cupertino, CA (7 miles from Campbell, CA)
- 45+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Shannon Southpark Financial Center
- Union City, CA (22 miles from Campbell, CA)
- 45+ days ago
- Union City, CA (22 miles from Campbell, CA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Campbell, CA
Moving to Campbell, CA? Find some basic demographic data about Campbell, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Campbell, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Campbell, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »