Customer Service Manager Jobs in Brea, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 62 Jobs

Banking Center Senior Relationship Banker

Huntington Park, CA (19 miles from Brea, CA)
4 hours ago

Huntington Park, CA (19 miles from Brea, CA)
4 hours ago

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families,...

Retail Relationship Banker

Pico Rivera, CA (12 miles from Brea, CA)
7 hours ago

Pico Rivera, CA (12 miles from Brea, CA)
7 hours ago

Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Pico Rivera and surrounding areas. Branch location will be determined at time of offer....

Relationship Banker Carson

Carson, CA (22 miles from Brea, CA)
8 hours ago

Carson, CA (22 miles from Brea, CA)
8 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker Hacienda & Valley

City of Industry, CA (9 miles from Brea, CA)
18 hours ago

City of Industry, CA (9 miles from Brea, CA)
18 hours ago

Relationship Banker Azusa

Azusa, CA (14 miles from Brea, CA)
1 day ago

Azusa, CA (14 miles from Brea, CA)
1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...

Relationship Banker Pomona

Pomona, CA (6 miles from Brea, CA)
1 day ago

Pomona, CA (6 miles from Brea, CA)
1 day ago

Relationship Banker South El Monte

El Monte, CA (13 miles from Brea, CA)
1 day ago

El Monte, CA (13 miles from Brea, CA)
1 day ago

Relationship Banker Anaheim Main

Anaheim, CA (6 miles from Brea, CA)
1 day ago

Anaheim, CA (6 miles from Brea, CA)
1 day ago

Relationship Banker West Covina Heights

West Covina, CA (10 miles from Brea, CA)
1 day ago

West Covina, CA (10 miles from Brea, CA)
1 day ago

Relationship Banker Baldwin Park Marketplace

Baldwin Park, CA (12 miles from Brea, CA)
2 days ago

Baldwin Park, CA (12 miles from Brea, CA)
2 days ago

Relationship Banker LP Hacienda & Valley

City of Industry, CA (9 miles from Brea, CA)
2 days ago

City of Industry, CA (9 miles from Brea, CA)
2 days ago

Relationship Banker LP Pomona

Pomona, CA (6 miles from Brea, CA)
2 days ago

Pomona, CA (6 miles from Brea, CA)
2 days ago

Relationship Banker - La Brea - Los Angeles, CA

Los Angeles, CA (21 miles from Brea, CA)
5 days ago

Los Angeles, CA (21 miles from Brea, CA)
5 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Whittier and Indiana

Los Angeles, CA (21 miles from Brea, CA)
6 days ago

Los Angeles, CA (21 miles from Brea, CA)
6 days ago

Relationship Banker LP Azusa

Azusa, CA (14 miles from Brea, CA)
6 days ago

Azusa, CA (14 miles from Brea, CA)
6 days ago

View all 62 jobs

Demographic Data for Brea, CA

Moving to Brea, CA? Find some basic demographic data about Brea, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Brea, CA

Local

National

Total Population

47,345

Number of Businesses

2,414

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Brea, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Brea, CA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Brea, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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