Customer Service Manager Jobs in Benicia, CA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-11 of 11 Jobs

Retail Relationship Banker

  • Oakland, CA (22 miles from Benicia, CA)
  • 1 day ago
  • Oakland, CA (22 miles from Benicia, CA)
  • 1 day ago

Job Family Group: Retail Banking Sales & Service Bilingual in English and Spanish Language is preferred. Delivers exceptional service to BMO customers and prospects....

Relationship Banker - Vacaville Area

  • Vacaville, CA (20 miles from Benicia, CA)
  • 2 days ago
  • Vacaville, CA (20 miles from Benicia, CA)
  • 2 days ago

Originators Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - Vacaville - 150 Parker St - VACAVILLE FINANCIAL CENTER (CA3105), US - CA - Vacaville -...

Retail Relationship Banker

  • Pittsburg, CA (12 miles from Benicia, CA)
  • 8 days ago
  • Pittsburg, CA (12 miles from Benicia, CA)
  • 8 days ago

Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker

  • Walnut Creek, CA (15 miles from Benicia, CA)
  • 9 days ago
  • Walnut Creek, CA (15 miles from Benicia, CA)
  • 9 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Relationship Banker I, II & III - Sonoma

  • Sonoma, CA (20 miles from Benicia, CA)
  • 15 days ago
  • Sonoma, CA (20 miles from Benicia, CA)
  • 15 days ago

Provide and accept loan applications, including creating and forwarding packages to the Bank's Consumer Lending Department....

Client Service Manager - Manufacturing

  • Walnut Creek, CA (15 miles from Benicia, CA)
  • 22 days ago
  • Walnut Creek, CA (15 miles from Benicia, CA)
  • 22 days ago

Client Service Manager - Manufacturing Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United States, California, Los Angeles 201...

Remote Work

Relationship Banker - San Rafael area

  • San Rafael, CA (22 miles from Benicia, CA)
  • 45+ days ago
  • San Rafael, CA (22 miles from Benicia, CA)
  • 45+ days ago

Originator Shift: 1st shift (United States of America) Hours Per Week: 40...

Relationship Banker - Oakland Chinatown area

  • Oakland, CA (22 miles from Benicia, CA)
  • 45+ days ago
  • Oakland, CA (22 miles from Benicia, CA)
  • 45+ days ago

Originator Shift: 1st shift (United States of America) Hours Per Week: 40...

Relationship Banker - Richmond area

  • Richmond, CA (16 miles from Benicia, CA)
  • 45+ days ago
  • Richmond, CA (16 miles from Benicia, CA)
  • 45+ days ago

Originator Shift: 1st shift (United States of America) Hours Per Week: 40...

Client Service Manager

  • Walnut Creek, CA (15 miles from Benicia, CA)
  • 60+ days ago
  • Walnut Creek, CA (15 miles from Benicia, CA)
  • 60+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker - Corte Madera area

  • Corte Madera, CA (24 miles from Benicia, CA)
  • 90+ days ago
  • Corte Madera, CA (24 miles from Benicia, CA)
  • 90+ days ago

Originator Shift: 1st shift (United States of America) Hours Per Week: 40...

Demographic Data for Benicia, CA

Moving to Benicia, CA? Find some basic demographic data about Benicia, CA below.


Local
National
27,174
860
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Benicia, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Benicia, CA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Benicia, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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