Customer Service Manager Jobs in Benicia, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Oakland, CA (22 miles from Benicia, CA)
- 1 day ago
- Oakland, CA (22 miles from Benicia, CA)
- 1 day ago
Job Family Group: Retail Banking Sales & Service Bilingual in English and Spanish Language is preferred. Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Vacaville Area
- Vacaville, CA (20 miles from Benicia, CA)
- 2 days ago
- Vacaville, CA (20 miles from Benicia, CA)
- 2 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - Vacaville - 150 Parker St - VACAVILLE FINANCIAL CENTER (CA3105), US - CA - Vacaville -...
- Pittsburg, CA (12 miles from Benicia, CA)
- 8 days ago
- Pittsburg, CA (12 miles from Benicia, CA)
- 8 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Walnut Creek, CA (15 miles from Benicia, CA)
- 9 days ago
- Walnut Creek, CA (15 miles from Benicia, CA)
- 9 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker I, II & III - Sonoma
- Sonoma, CA (20 miles from Benicia, CA)
- 15 days ago
- Sonoma, CA (20 miles from Benicia, CA)
- 15 days ago
Provide and accept loan applications, including creating and forwarding packages to the Bank's Consumer Lending Department....
Client Service Manager - Manufacturing
- Walnut Creek, CA (15 miles from Benicia, CA)
- 22 days ago
- Walnut Creek, CA (15 miles from Benicia, CA)
- 22 days ago
Client Service Manager - Manufacturing Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United States, California, Los Angeles 201...
Remote WorkRelationship Banker - San Rafael area
- San Rafael, CA (22 miles from Benicia, CA)
- 45+ days ago
- San Rafael, CA (22 miles from Benicia, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Oakland Chinatown area
- Oakland, CA (22 miles from Benicia, CA)
- 45+ days ago
- Oakland, CA (22 miles from Benicia, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Richmond area
- Richmond, CA (16 miles from Benicia, CA)
- 45+ days ago
- Richmond, CA (16 miles from Benicia, CA)
- 45+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Walnut Creek, CA (15 miles from Benicia, CA)
- 60+ days ago
- Walnut Creek, CA (15 miles from Benicia, CA)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Corte Madera area
- Corte Madera, CA (24 miles from Benicia, CA)
- 90+ days ago
- Corte Madera, CA (24 miles from Benicia, CA)
- 90+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for Benicia, CA
Moving to Benicia, CA? Find some basic demographic data about Benicia, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Benicia, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Benicia, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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