Customer Service Manager Jobs in Artesia, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager, Strategic Accounts
- Santa Ana, CA (15 miles from Artesia, CA)
- 7 hours ago
- Santa Ana, CA (15 miles from Artesia, CA)
- 7 hours ago
, and presentations and rate product and benefit/service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell...
Relationship Banker - Los Angeles Coast Market
- Harbor City, CA (13 miles from Artesia, CA)
- 9 hours ago
- Harbor City, CA (13 miles from Artesia, CA)
- 9 hours ago
Originators....
Relationship Banker - Pasadena Market - Pasadena, CA
- San Marino, CA (17 miles from Artesia, CA)
- 1 day ago
- San Marino, CA (17 miles from Artesia, CA)
- 1 day ago
**Dodd Frank/Truth in Lending Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Wilshire Westwood
- Los Angeles, CA (12 miles from Artesia, CA)
- 1 day ago
- Los Angeles, CA (12 miles from Artesia, CA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker - Orange County West Coast
- Costa Mesa, CA (16 miles from Artesia, CA)
- 1 day ago
- Costa Mesa, CA (16 miles from Artesia, CA)
- 1 day ago
Originators....
Relationship Banker - San Fernando Valley West area
- Los Angeles, CA (12 miles from Artesia, CA)
- 2 days ago
- Los Angeles, CA (12 miles from Artesia, CA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Los Angeles Valley Corridor
- Los Angeles, CA (12 miles from Artesia, CA)
- 2 days ago
- Los Angeles, CA (12 miles from Artesia, CA)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker Florence & Central
- Los Angeles, CA (12 miles from Artesia, CA)
- 2 days ago
- Los Angeles, CA (12 miles from Artesia, CA)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Orange Coast East Market
- Newport Beach, CA (23 miles from Artesia, CA)
- 2 days ago
- Newport Beach, CA (23 miles from Artesia, CA)
- 2 days ago
Originators....
- Rowland Heights, CA (12 miles from Artesia, CA)
- 2 days ago
- Rowland Heights, CA (12 miles from Artesia, CA)
- 2 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- Irvine, CA (20 miles from Artesia, CA)
- 2 days ago
- Irvine, CA (20 miles from Artesia, CA)
- 2 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Anaheim, CA (7 miles from Artesia, CA)
- 2 days ago
- Anaheim, CA (7 miles from Artesia, CA)
- 2 days ago
Brookhurst Job Family Group: Retail Banking Sales & Service Please note that this requisition is for the Anaheim and surrounding areas. Branch location will be determined at time of offer....
Relationship Banker - Pasadena Market - Pasadena, CA
- Pasadena, CA (19 miles from Artesia, CA)
- 2 days ago
- Pasadena, CA (19 miles from Artesia, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Compton Town Center
- Compton, CA (9 miles from Artesia, CA)
- 2 days ago
- Compton, CA (9 miles from Artesia, CA)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Customer Service Supervisor, Retail Banking (Harbor City, CA)
- Harbor City, CA (13 miles from Artesia, CA)
- 3 days ago
- Harbor City, CA (13 miles from Artesia, CA)
- 3 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Demographic Data for Artesia, CA
Moving to Artesia, CA? Find some basic demographic data about Artesia, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Artesia, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Artesia, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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