Customer Service Manager Jobs in Aptos, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Monterey Bay Market - Capitola, CA
- Capitola, CA (3 miles from Aptos, CA)
- 12 days ago
- Capitola, CA (3 miles from Aptos, CA)
- 12 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Monte Vista, CA (24 miles from Aptos, CA)
- 18 days ago
- Monte Vista, CA (24 miles from Aptos, CA)
- 18 days ago
In addition, the Senior Relationship Banker is responsible for developing direct and indirect sales growth including but not limited to mortgage and auto lending....
Relationship Banker - Peninsula South area
- Cupertino, CA (24 miles from Aptos, CA)
- 18 days ago
- Cupertino, CA (24 miles from Aptos, CA)
- 18 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Assistant Client Service Manager
- Santa Cruz, CA (15 miles from Aptos, CA)
- 30+ days ago
- Santa Cruz, CA (15 miles from Aptos, CA)
- 30+ days ago
Other duties assigned by Customer Service Manager and/or Branch Administrator....
- Monte Vista, CA (24 miles from Aptos, CA)
- 45+ days ago
- Monte Vista, CA (24 miles from Aptos, CA)
- 45+ days ago
The Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product sales, handling negotiables and...
- Cupertino, CA (24 miles from Aptos, CA)
- 60+ days ago
- Cupertino, CA (24 miles from Aptos, CA)
- 60+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Regional Relationship Banker I
- Cupertino, CA (24 miles from Aptos, CA)
- 60+ days ago
- Cupertino, CA (24 miles from Aptos, CA)
- 60+ days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Demographic Data for Aptos, CA
Moving to Aptos, CA? Find some basic demographic data about Aptos, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Aptos, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Aptos, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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