Customer Service Manager Jobs in Anaheim, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Irvine, CA (13 miles from Anaheim, CA)
- 10 days ago
- Irvine, CA (13 miles from Anaheim, CA)
- 10 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Relationship Banker, Santa Monica Market
- Los Angeles, CA (18 miles from Anaheim, CA)
- 3 hours ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 3 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Pomona Main Financial Center
- Pomona, CA (12 miles from Anaheim, CA)
- 7 hours ago
- Pomona, CA (12 miles from Anaheim, CA)
- 7 hours ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Fullerton, CA (4 miles from Anaheim, CA)
- 18 hours ago
- Fullerton, CA (4 miles from Anaheim, CA)
- 18 hours ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- City of Industry, CA (19 miles from Anaheim, CA)
- 1 day ago
- City of Industry, CA (19 miles from Anaheim, CA)
- 1 day ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Bilingual Mandarin Required
- Monterey Park, CA (17 miles from Anaheim, CA)
- 1 day ago
- Monterey Park, CA (17 miles from Anaheim, CA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner....
- Irvine, CA (13 miles from Anaheim, CA)
- 2 days ago
- Irvine, CA (13 miles from Anaheim, CA)
- 2 days ago
function with loan origination and processing functions required....
Relationship Banker - Orange County North Market
- Orange, CA (7 miles from Anaheim, CA)
- 2 days ago
- Orange, CA (7 miles from Anaheim, CA)
- 2 days ago
Originators....
Relationship Banker - Ontario Market
- Ontario, CA (23 miles from Anaheim, CA)
- 2 days ago
- Ontario, CA (23 miles from Anaheim, CA)
- 2 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Orange County Central Market - Bilingual Spanish Required
- Fountain Valley, CA (9 miles from Anaheim, CA)
- 2 days ago
- Fountain Valley, CA (9 miles from Anaheim, CA)
- 2 days ago
Originators....
Relationship Banker - Colorado and Eagle Rock - Los Angeles, CA
- Los Angeles, CA (18 miles from Anaheim, CA)
- 2 days ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Arcadia - Bilingual in English & Mandarin Required - Arcadia, CA
- Arcadia, CA (20 miles from Anaheim, CA)
- 2 days ago
- Arcadia, CA (20 miles from Anaheim, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Glendale Burbank area
- Los Angeles, CA (18 miles from Anaheim, CA)
- 6 days ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Customer Service Supervisor, Retail Banking (Hollywood -Los Angeles, CA)
- Los Angeles, CA (18 miles from Anaheim, CA)
- 6 days ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 6 days ago
offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending...
Demographic Data for Anaheim, CA
Moving to Anaheim, CA? Find some basic demographic data about Anaheim, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Anaheim, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Anaheim, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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