Customer Service Manager Jobs in Alameda, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Associate Relationship Banker - Van Ness & McAllister Branch - San Francisco, CA
- San Francisco, CA (7 miles from Alameda, CA)
- 2 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Benicia, CA (23 miles from Alameda, CA)
- 2 days ago
- Benicia, CA (23 miles from Alameda, CA)
- 2 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Peninsula South area
- Palo Alto, CA (23 miles from Alameda, CA)
- 3 days ago
- Palo Alto, CA (23 miles from Alameda, CA)
- 3 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Golden Gate Market - San Francisco, CA
- San Francisco, CA (7 miles from Alameda, CA)
- 4 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 4 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- San Francisco, CA (7 miles from Alameda, CA)
- 4 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 4 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Assoicate Relationship Banker Van Ness & McAllister Branch San Francisco, CA
- San Francisco, CA (7 miles from Alameda, CA)
- 6 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Peninsula North
- San Mateo, CA (13 miles from Alameda, CA)
- 9 days ago
- San Mateo, CA (13 miles from Alameda, CA)
- 9 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
- San Ramon, CA (15 miles from Alameda, CA)
- 9 days ago
- San Ramon, CA (15 miles from Alameda, CA)
- 9 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Service Manager - Manufacturing
- Walnut Creek, CA (13 miles from Alameda, CA)
- 12 days ago
- Walnut Creek, CA (13 miles from Alameda, CA)
- 12 days ago
Client Service Manager - Manufacturing Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United States, California, Los Angeles 201...
Remote Work- San Francisco, CA (7 miles from Alameda, CA)
- 13 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 13 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker - Palo Alto Market - Menlo Park, CA
- Menlo Park, CA (22 miles from Alameda, CA)
- 13 days ago
- Menlo Park, CA (22 miles from Alameda, CA)
- 13 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Pinole, CA (15 miles from Alameda, CA)
- 18 days ago
- Pinole, CA (15 miles from Alameda, CA)
- 18 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - San Francisco Financial area
- San Francisco, CA (7 miles from Alameda, CA)
- 26 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 26 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - San Rafael area
- San Rafael, CA (18 miles from Alameda, CA)
- 30+ days ago
- San Rafael, CA (18 miles from Alameda, CA)
- 30+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Walnut Creek, CA (13 miles from Alameda, CA)
- 30+ days ago
- Walnut Creek, CA (13 miles from Alameda, CA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Alameda, CA
Moving to Alameda, CA? Find some basic demographic data about Alameda, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Alameda, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Alameda, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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