Chargeback Specialist Jobs in Greenwood, IN
A Chargeback Specialist in the banking industry is primarily responsible for processing and investigating disputes arising from credit or debit card transactions. They play a critical role in managing chargeback procedures, ensuring regulatory compliance, and working towards preventing fraudulent activities. They usually deal with cardholder disputes, track chargebacks, analyze transaction patterns, and communicate with merchants, customers and card associations to resolve these disputes. Their work contributes significantly to maintaining customer satisfaction and financial stability of a bank.
Important skills for a Chargeback Specialist include strong analytical abilities, excellent communication and negotiation skills, attention to detail, and knowledge of banking regulations and card scheme rules. They should be familiar with the chargeback systems of major card networks like Visa, MasterCard, etc. Some banks may require a bachelor's degree in finance, business, or a related field. Prior experience in customer service, banking, or financial services is also beneficial. Potential job roles before becoming a Chargeback Specialist might include working as a Bank Teller, Customer Service Representative, or Fraud Analyst.
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Demographic Data for Greenwood, IN
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Salary for Chargeback Specialist Jobs in Greenwood, IN
Highest Education Level
Chargeback Specialists in Greenwood, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Chargeback Specialist position
- Retail Banking
- Wire Transfers
- Wealth Management
- Fraud Investigation
- Reconciliations
- General Ledger
- Resolution
- Accounts Receivable
- Customer Satisfaction
- Collections
- Finance
- Process Improvement
- Microsoft Windows
- Accounting
- Analytical Skills
- Listening
- Retail
- High School Diploma
- Written Communication
- Investigation
- Negotiation
- Telephone Skills
- Data Analysis
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Time Management
- Research Skills
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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