Chargeback Specialist Jobs in Indiana
A Chargeback Specialist in the banking industry is primarily responsible for processing and investigating disputes arising from credit or debit card transactions. They play a critical role in managing chargeback procedures, ensuring regulatory compliance, and working towards preventing fraudulent activities. They usually deal with cardholder disputes, track chargebacks, analyze transaction patterns, and communicate with merchants, customers and card associations to resolve these disputes. Their work contributes significantly to maintaining customer satisfaction and financial stability of a bank.
Important skills for a Chargeback Specialist include strong analytical abilities, excellent communication and negotiation skills, attention to detail, and knowledge of banking regulations and card scheme rules. They should be familiar with the chargeback systems of major card networks like Visa, MasterCard, etc. Some banks may require a bachelor's degree in finance, business, or a related field. Prior experience in customer service, banking, or financial services is also beneficial. Potential job roles before becoming a Chargeback Specialist might include working as a Bank Teller, Customer Service Representative, or Fraud Analyst.
Dispute Resolution Specialist The Credit Bureau Disputes Departments primary responsibility is to research and respond to credit reporting disputes. Key responsibilities for the Senior Dispute...
PURPOSE: The Dispute Resolution Specialist will be responsible for various aspects of the customer dispute process and ensuring the highest level of accuracy is maintained on the customer...
This approach to lending has helped us provide customers with loan options for over 100 years and grow to over 1,600 branches in 44 states....
Demographic Data for Indiana
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Chargeback Specialist Online Courses and Training Opportunities
Salary for Chargeback Specialist Jobs in Indiana
Highest Education Level
Chargeback Specialists in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Chargeback Specialist position
- Automated Clearing House
- Financial Services
- Fraud Investigation
- Reconciliations
- General Ledger
- Complaint Resolution
- Resolution
- Accounts Receivable
- Problem Resolution
- Referrals
- Finance
- Accounts Payable
- Collections
- Administrative Skills
- Process Improvement
- Decision Making
- Accounting
- Retail
- High School Diploma
- Negotiation
- Auditing
- Verbal Communication
- Investigation
- Written Communication
- Telephone Skills
- Data Analysis
- Collaboration
- Documentation
- Data Entry
- Bachelor's Degree
- Filing
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Microsoft Word
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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