Chargeback Specialist Jobs in Indiana
A Chargeback Specialist in the banking industry is primarily responsible for processing and investigating disputes arising from credit or debit card transactions. They play a critical role in managing chargeback procedures, ensuring regulatory compliance, and working towards preventing fraudulent activities. They usually deal with cardholder disputes, track chargebacks, analyze transaction patterns, and communicate with merchants, customers and card associations to resolve these disputes. Their work contributes significantly to maintaining customer satisfaction and financial stability of a bank.
Important skills for a Chargeback Specialist include strong analytical abilities, excellent communication and negotiation skills, attention to detail, and knowledge of banking regulations and card scheme rules. They should be familiar with the chargeback systems of major card networks like Visa, MasterCard, etc. Some banks may require a bachelor's degree in finance, business, or a related field. Prior experience in customer service, banking, or financial services is also beneficial. Potential job roles before becoming a Chargeback Specialist might include working as a Bank Teller, Customer Service Representative, or Fraud Analyst.
Excellent English speaking skills Excellent customer service Working knowledge of MS Word / Excel Outgoing personality / easy to talk to / culture fit Positive attitude/willingness to learn...
As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven....
This approach to lending has helped us provide customers with loan options for over 100 years and grow to over 1,600 branches in 44 states....
Demographic Data for Indiana
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Chargeback Specialist Online Courses and Training Opportunities
Salary for Chargeback Specialist Jobs in Indiana
Highest Education Level
Chargeback Specialists in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Chargeback Specialist position
- Fraud Investigation
- Financial Planning
- Reconciliations
- Due Diligence
- Resolution
- Team Leading
- Accounts Receivable
- Finance
- Decision Making
- Retail
- Process Improvement
- Auditing
- High School Diploma
- Documentation
- Employee Development
- Coaching
- Verbal Communication
- Telephone Skills
- Investigation
- Mentoring
- Data Analysis
- Reporting
- Collaboration
- Filing
- Policy Development
- Bachelor's Degree
- Regulations
- Team Building
- Problem Solving
- Microsoft Excel
- Sales
- Microsoft Word
- Time Management
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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