Customer Service Jobs in Pennsylvania
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Choice Vets Pet Care
- Fairview, PA
- 9 days ago
- Choice Vets Pet Care
- Fairview, PA
- 9 days ago
This team member must have strong, direct customer service experience....
Client Service Representative - Front Desk/Cancer Center
- Norristown, PA
- 2 days ago
- Norristown, PA
- 2 days ago
About the Customer Service Representative Role: We are looking for a Customer Service Representative to join our growing team!...
Strong customer service experience. Medical terminology required. Preferred: 1+ years customer service. 1+ Years Hospital/medical affiliated training....
Customer Service Representative (Loan Consultant I)
- Scranton, PA
- 16 hours ago
- Scranton, PA
- 16 hours ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with...
Ability to troubleshoot moderately complex customer service calls. Ability to handle moderate level customer complaints....
Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you!...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Primary Responsibilities: Develops new and existing commercial loan business relationships by calling on potential and existing customers to cross-sell all banking products including other banking services...
This incumbent will provide the highest level of customer service to our clients while ensuring strict adherence to procedures and regulatory compliance....
Are you ready to make an impact in the world of device fulfillment? As a Device Fulfillment Specialist in Healthcare Payments department, you will be responsible for maintaining the accuracy of...
Commercial Banker Development Program Associate (Conshohocken, PA)
- Conshohocken, PA
- 3 days ago
- Conshohocken, PA
- 3 days ago
Start Date: June 26, 2025 Commercial Banker Development Program Overview The Commercial Banker Development Program (CBDP) will include an upfront 4-month early career training program in Commercial lending...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Pennsylvania
Highest Education Level
Customer Services in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »