Customer Service Jobs in Scranton, PA

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-8 of 8 Jobs

Customer Service Associate

  • White Haven, PA (21 miles from Scranton, PA)
  • 30+ days ago
  • White Haven, PA (21 miles from Scranton, PA)
  • 30+ days ago

Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...

Telephone Banker - Inbound Call Center. 1st and 2nd shift

  • Scranton, PA
  • 3 days ago
  • Scranton, PA
  • 3 days ago

Service Management Issue Management Problem Solving Active Listening Business Development Consulting Referral Identification Research Required Qualifications: Displays passion, commitment, and drive...

Remote Work

Customer Service Associate - Temporary

  • Scranton, PA
  • 5 days ago
  • Scranton, PA
  • 5 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Scranton, PA
  • 5 days ago
  • Scranton, PA
  • 5 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Telephone Banker - Inbound Call Center. 1st and 2nd shift st016

  • Scranton, PA
  • 5 days ago
  • Scranton, PA
  • 5 days ago

Service Management Issue Management Problem Solving Active Listening Business Development Consulting Referral Identification Research Required Qualifications: Displays passion, commitment, and drive...

Remote Work

Retail Customer Service Associate

  • Scranton, PA
  • 20 days ago
  • Scranton, PA
  • 20 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 921 Viewmont Dr, Scranton Dickson...

Customer Service Representative I - 0HS68186158

  • Luzerne, PA (14 miles from Scranton, PA)
  • 30+ days ago
  • Luzerne, PA (14 miles from Scranton, PA)
  • 30+ days ago

Maintains a thorough knowledge of the features and benefits of all retail banking products and services.f....

Customer Service Representative (Loan Consultant II)

  • Wilkes Barre, PA (16 miles from Scranton, PA)
  • 30+ days ago
  • Wilkes Barre, PA (16 miles from Scranton, PA)
  • 30+ days ago

BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...

Demographic Data for Scranton, PA

Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.


Local
National
100,616
2,497
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Title Synonyms

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Salary for Customer Service Jobs in Scranton, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in Scranton, PA offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.7%
Associate's Degree
13.1%
Vocational Degree or Certification
10.4%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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