Customer Service Jobs in Lancaster, PA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Float Customer Service Representative I
- Intercourse, PA (11 miles from Lancaster, PA)
- 9 days ago
- Intercourse, PA (11 miles from Lancaster, PA)
- 9 days ago
Customer service representatives respond to customer inquiries via telephone and face-to-face meetings....
- Ephrata, PA (10 miles from Lancaster, PA)
- 9 days ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 9 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative (Loan Consultant II)
- Sinking Spring, PA (22 miles from Lancaster, PA)
- 14 days ago
- Sinking Spring, PA (22 miles from Lancaster, PA)
- 14 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Customer Service Representative
- Ephrata, PA (10 miles from Lancaster, PA)
- 16 days ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 16 days ago
Ability to troubleshoot moderately complex customer service calls. Ability to handle moderate level customer complaints....
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The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance....
Bio/Pharmaceutical Client Service Representative
- Lancaster, PA
- 20 days ago
- Lancaster, PA
- 20 days ago
service experience in a scientific field Prior GMP knowledge The position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed....
Veterinary Client Service Representative
- Landisville, PA (5 miles from Lancaster, PA)
- 60+ days ago
- Landisville, PA (5 miles from Lancaster, PA)
- 60+ days ago
If you love animals, excel in customer service, and enjoy working in a dynamic environment, we'd love for you to join our team!...
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Lancaster, PA
Highest Education Level
Customer Services in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Friendliness
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Service-Oriented
- Associates
- Retail Banking
- Commercial Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Referrals
- Closing
- Inbound/Outbound Calling
- Math
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Quality Assurance
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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