Customer Service Jobs in Matthews, NC
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate - Temporary
- Concord, NC (22 miles from Matthews, NC)
- 7 hours ago
- Concord, NC (22 miles from Matthews, NC)
- 7 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pro Fulfillment Customer Service Associate
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
- Charlotte, NC (13 miles from Matthews, NC)
- 9 hours ago
Your Impact Customer Service Associates (CSA) are responsible for answering inbound internal and external calls, utilizing our Home Delivery processes to solve inquiries/issues and maintain customer...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Concord, NC (22 miles from Matthews, NC)
- 20 hours ago
- Concord, NC (22 miles from Matthews, NC)
- 20 hours ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Pharmacy Customer Service Associate
- Fort Mill, SC (17 miles from Matthews, NC)
- 1 day ago
- Fort Mill, SC (17 miles from Matthews, NC)
- 1 day ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Customer Service Professional - Field Contact
- Charlotte, NC (13 miles from Matthews, NC)
- 3 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 3 days ago
Preferred Qualifications Previous customer service experience strongly preferred. Product-specific or financial services industry experience....
- Huntersville, NC (24 miles from Matthews, NC)
- 3 days ago
- Huntersville, NC (24 miles from Matthews, NC)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Monroe, NC (8 miles from Matthews, NC)
- 5 days ago
- Monroe, NC (8 miles from Matthews, NC)
- 5 days ago
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Client Service Representative, National Accounts
- Charlotte, NC (13 miles from Matthews, NC)
- 6 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 6 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
- Harrisburg, NC (15 miles from Matthews, NC)
- 7 days ago
- Harrisburg, NC (15 miles from Matthews, NC)
- 7 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
- Charlotte, NC (13 miles from Matthews, NC)
- 10 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 10 days ago
Leverage your network to engage with local business owners and companies to develop business lending opportunities....
- Charlotte, NC (17 miles from Matthews, NC)
- 12 days ago
- Charlotte, NC (17 miles from Matthews, NC)
- 12 days ago
About this role: Wells Fargo is seeking a Customer Service Associate in Business Operations as part of the Contact Center division....
Retail Customer Service Associate
- Tega Cay, SC (17 miles from Matthews, NC)
- 14 days ago
- Tega Cay, SC (17 miles from Matthews, NC)
- 14 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Amazon Locker+ Customer Service Associate
- Huntersville, NC (24 miles from Matthews, NC)
- 17 days ago
- Huntersville, NC (24 miles from Matthews, NC)
- 17 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Sales & Customer Service Associate
- Rock Hill, SC (22 miles from Matthews, NC)
- 17 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 17 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Demographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Matthews, NC
Highest Education Level
Customer Services in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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