Customer Service Jobs in Gastonia, NC
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Pro Fulfillment Customer Service Associate
- Charlotte, NC (22 miles from Gastonia, NC)
- 13 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 13 hours ago
Your Impact Customer Service Associates (CSA) are responsible for answering inbound internal and external calls, utilizing our Home Delivery processes to solve inquiries/issues and maintain customer...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Belmont, NC (11 miles from Gastonia, NC)
- 1 day ago
- Belmont, NC (11 miles from Gastonia, NC)
- 1 day ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Pharmacy Customer Service Associate
- Fort Mill, SC (19 miles from Gastonia, NC)
- 1 day ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 1 day ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
- Lincolnton, NC (17 miles from Gastonia, NC)
- 3 days ago
- Lincolnton, NC (17 miles from Gastonia, NC)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Professional - Field Contact
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
Preferred Qualifications Previous customer service experience strongly preferred. Product-specific or financial services industry experience....
Client Service Representative, National Accounts
- Charlotte, NC (22 miles from Gastonia, NC)
- 6 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 6 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience....
Customer Service Associate Job
- Pineville, NC (22 miles from Gastonia, NC)
- 9 days ago
- Pineville, NC (22 miles from Gastonia, NC)
- 9 days ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
Retail Customer Service Associate
- Tega Cay, SC (19 miles from Gastonia, NC)
- 14 days ago
- Tega Cay, SC (19 miles from Gastonia, NC)
- 14 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Retail Loss Prevention Customer Service Associate II
- Gastonia, NC
- 21 days ago
- Gastonia, NC
- 21 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Sr. Surety Client Service Specialist
- Charlotte, NC (22 miles from Gastonia, NC)
- 45+ days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 45+ days ago
to provide superior customer service to the client and the sureties Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines Ability to...
- Charlotte, NC (22 miles from Gastonia, NC)
- 45+ days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 45+ days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Financial Services Consultant - Registered - Charlotte, NC National Contact Center
- Charlotte, NC (22 miles from Gastonia, NC)
- 60+ days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 60+ days ago
Great Financial Services Consultants bring a wide range of experiences - there's no blueprint, although there are skills and qualities we look for: Strong customer service mindset Professionalism -...
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3540 E Franklin Blvd, Gastonia,...
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Gastonia, NC
Highest Education Level
Customer Services in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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