Customer Service Jobs in Worcester, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Woonsocket, RI (24 miles from Worcester, MA)
- 17 hours ago
- Woonsocket, RI (24 miles from Worcester, MA)
- 17 hours ago
Salary Not Available Position range in Rhode Island $34k - $51k Per Year Customer Service Associate Savers | Value Village Occupation: Customer Service Representatives Location: Woonsocket, RI - 02895...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Framingham, MA (19 miles from Worcester, MA)
- 7 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Sales & Customer Service Associate - Part-Time
- Shrewsbury, MA (4 miles from Worcester, MA)
- 17 days ago
- Shrewsbury, MA (4 miles from Worcester, MA)
- 17 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Retail Customer Service Associate Part Time
- Northborough, MA (9 miles from Worcester, MA)
- 18 days ago
- Northborough, MA (9 miles from Worcester, MA)
- 18 days ago
service to members....
The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency....
Retail Customer Service Associate
- West Boylston, MA (6 miles from Worcester, MA)
- 19 days ago
- West Boylston, MA (6 miles from Worcester, MA)
- 19 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
- Northborough, MA (9 miles from Worcester, MA)
- 27 days ago
- Northborough, MA (9 miles from Worcester, MA)
- 27 days ago
The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding...
Pharmacy Customer Service Associate
- Medway, MA (20 miles from Worcester, MA)
- 28 days ago
- Medway, MA (20 miles from Worcester, MA)
- 28 days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Veterinary Client Service Representative
- Holden, MA (5 miles from Worcester, MA)
- 29 days ago
- Holden, MA (5 miles from Worcester, MA)
- 29 days ago
At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Marlborough, MA (14 miles from Worcester, MA)
- 30+ days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 30+ days ago
Service Associate Entry Level Customer Service Associate-part-time (Marlborough) AJ Antico $18.00+/hour part-time Customer Service Associate-part-time Job Overview AJ Antico is the leading irrigation...
ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound...
Client Service Representative Supervisor
- Uxbridge, MA (16 miles from Worcester, MA)
- 45+ days ago
- Uxbridge, MA (16 miles from Worcester, MA)
- 45+ days ago
service....
Retail Customer Service Associate Full Time
- Marlborough, MA (14 miles from Worcester, MA)
- 60+ days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 60+ days ago
service to members....
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Worcester, MA
Highest Education Level
Customer Services in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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