Customer Service Jobs in Northborough, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Amazon Locker+ Customer Service Associate
- Newton Center, MA (22 miles from Northborough, MA)
- 1 day ago
- Newton Center, MA (22 miles from Northborough, MA)
- 1 day ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Loss Prevention Customer Service Associate
- Westwood, MA (23 miles from Northborough, MA)
- 3 days ago
- Westwood, MA (23 miles from Northborough, MA)
- 3 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Pharmacy Customer Service Associate
- Dudley, MA (24 miles from Northborough, MA)
- 4 days ago
- Dudley, MA (24 miles from Northborough, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Woonsocket, RI (23 miles from Northborough, MA)
- 5 days ago
- Woonsocket, RI (23 miles from Northborough, MA)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Loss Prevention Customer Service Associate II
- Dedham, MA (23 miles from Northborough, MA)
- 5 days ago
- Dedham, MA (23 miles from Northborough, MA)
- 5 days ago
['TJ Maxx', '3.3', 'Loss Prevention Customer Service Associate II', 'Apply on employer site', '', 'Dedham, MA', '', '$15.00 - $18.60', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]...
Customer Service Associate - Temporary
- Fitchburg, MA (19 miles from Northborough, MA)
- 8 days ago
- Fitchburg, MA (19 miles from Northborough, MA)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Amazon Locker+ Customer Service Associate
- Shrewsbury, MA (4 miles from Northborough, MA)
- 8 days ago
- Shrewsbury, MA (4 miles from Northborough, MA)
- 8 days ago
Amazon Locker+ Customer Returns Associate** **Job Overview** You're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at...
**Qualifications** + Minimum high school diploma or equivalent, some college preferred + Must pass Assessment Test on record and training for this position + Prior customer service or credit related...
Customer Service Associate Job Details National Grid
- Northborough, MA
- 10 days ago
- Northborough, MA
- 10 days ago
Qualifications Minimum high school diploma or equivalent, some college preferred Must pass Assessment Test on record and training for this position Prior customer service or credit related experience...
Client Service Representative (Onsite)
- Westwood, MA (23 miles from Northborough, MA)
- 11 days ago
- Westwood, MA (23 miles from Northborough, MA)
- 11 days ago
Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Location: Onsite, Massachusetts Salary: $14 - $18 Starting pay varies based on location and...
Interactive Customer Service Representative
- Spencer, MA (19 miles from Northborough, MA)
- 15 days ago
- Spencer, MA (19 miles from Northborough, MA)
- 15 days ago
Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, transfers, check cashing; may assist customers with more complex inquiries....
- Framingham, MA (10 miles from Northborough, MA)
- 19 days ago
- Framingham, MA (10 miles from Northborough, MA)
- 19 days ago
As the name suggests, your main priority is to provide great customer service....
Veterinary Client Service Representative
- Billerica, MA (24 miles from Northborough, MA)
- 24 days ago
- Billerica, MA (24 miles from Northborough, MA)
- 24 days ago
Billerica Veterinary Hospital is in search of a full-time Veterinary Customer Service Representative to join our growing team!...
Retail Customer Service Associate
- Waltham, MA (19 miles from Northborough, MA)
- 30+ days ago
- Waltham, MA (19 miles from Northborough, MA)
- 30+ days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (4 miles from Northborough, MA)
- 30+ days ago
- Marlborough, MA (4 miles from Northborough, MA)
- 30+ days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Northborough, MA
Highest Education Level
Customer Services in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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