Customer Service Jobs in North Adams, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Williamsburg, MA (24 miles from North Adams, MA)
- 1 day ago
- Williamsburg, MA (24 miles from North Adams, MA)
- 1 day ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Pharmacy Customer Service Associate
- Hoosick Falls, NY (19 miles from North Adams, MA)
- 7 days ago
- Hoosick Falls, NY (19 miles from North Adams, MA)
- 7 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Pittsfield, MA (18 miles from North Adams, MA)
- 14 days ago
- Pittsfield, MA (18 miles from North Adams, MA)
- 14 days ago
Our award-winning contact center is known for deliveringoutstanding customer service experiences and we want to work with othersthat have a drive to be the best at what they do....
- Bennington, VT (15 miles from North Adams, MA)
- 21 days ago
- Bennington, VT (15 miles from North Adams, MA)
- 21 days ago
Customer Service Associate Call Center & Customer Service $ 18 / Hour location_on Bennington, Vermont work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...
Customer Service Associate - Temporary
- Brattleboro, VT (23 miles from North Adams, MA)
- 24 days ago
- Brattleboro, VT (23 miles from North Adams, MA)
- 24 days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
welcomes of assistance to clients, and genuinely thank clients for their business. - Explains Bank policy and procedures to customers. - Assists clients with digital engagement and satisfaction. - Cross-sells...
- Wilmington, VT (15 miles from North Adams, MA)
- 30+ days ago
- Wilmington, VT (15 miles from North Adams, MA)
- 30+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals....
Demographic Data for North Adams, MA
Moving to North Adams, MA? Find some basic demographic data about North Adams, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in North Adams, MA
Highest Education Level
Customer Services in North Adams, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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