Customer Service Jobs in Lowell, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate - Temporary
- Methuen, MA (7 miles from Lowell, MA)
- 1 hour ago
- Methuen, MA (7 miles from Lowell, MA)
- 1 hour ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Rental Car Customer Service Agent - Full Time Immediate Start Health Benefits Car Rental Disco
- Manchester, NH (24 miles from Lowell, MA)
- 1 day ago
- Manchester, NH (24 miles from Lowell, MA)
- 1 day ago
service....
Amazon Locker+ Customer Service Associate
- Newton Center, MA (24 miles from Lowell, MA)
- 1 day ago
- Newton Center, MA (24 miles from Lowell, MA)
- 1 day ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Savers / Value Village Careers - Customer Service Associate
- Saugus, MA (19 miles from Lowell, MA)
- 2 days ago
- Saugus, MA (19 miles from Lowell, MA)
- 2 days ago
We are hiring for both Full Time and Part Time Customer Service Associate The opportunity to celebrate uniqueness....
Loss Prevention Customer Service Associate
- Salem, NH (10 miles from Lowell, MA)
- 2 days ago
- Salem, NH (10 miles from Lowell, MA)
- 2 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Part-Time Flexible Customer Service Associate
- Manchester, NH (24 miles from Lowell, MA)
- 3 days ago
- Manchester, NH (24 miles from Lowell, MA)
- 3 days ago
The Part-Time Flexible Customer Service Associate consults with customers on their rental....
Pharmacy Customer Service Associate
- Roxbury, MA (24 miles from Lowell, MA)
- 3 days ago
- Roxbury, MA (24 miles from Lowell, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Roxbury, MA (24 miles from Lowell, MA)
- 3 days ago
- Roxbury, MA (24 miles from Lowell, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Brookline, MA (24 miles from Lowell, MA)
- 6 days ago
- Brookline, MA (24 miles from Lowell, MA)
- 6 days ago
service and long-term supportWho You Are:Driven and coachable, with a desire to earn what you're worthGreat communicator with strong people skillsNo sales experience?...
Remote WorkAmazon Locker+ Customer Service Associate
- Boston, MA (23 miles from Lowell, MA)
- 7 days ago
- Boston, MA (23 miles from Lowell, MA)
- 7 days ago
Amazon Locker+ Customer Returns Associate** **Job Overview** You're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at...
- Methuen, MA (7 miles from Lowell, MA)
- 8 days ago
- Methuen, MA (7 miles from Lowell, MA)
- 8 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Boston, MA (23 miles from Lowell, MA)
- 11 days ago
- Boston, MA (23 miles from Lowell, MA)
- 11 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Flexible Customer Service Associate
- Boston, MA (23 miles from Lowell, MA)
- 12 days ago
- Boston, MA (23 miles from Lowell, MA)
- 12 days ago
Job Qualifications: Previous customer service experience and sales skills. Ability to work in a fast-paced environment with a variety of tasks....
- Framingham, MA (23 miles from Lowell, MA)
- 19 days ago
- Framingham, MA (23 miles from Lowell, MA)
- 19 days ago
As the name suggests, your main priority is to provide great customer service....
Veterinary Client Service Representative
- Billerica, MA (7 miles from Lowell, MA)
- 24 days ago
- Billerica, MA (7 miles from Lowell, MA)
- 24 days ago
Billerica Veterinary Hospital is in search of a full-time Veterinary Customer Service Representative to join our growing team!...
Demographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Lowell, MA
Highest Education Level
Customer Services in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »