Customer Service Jobs in Holyoke, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Palmer, MA (17 miles from Holyoke, MA)
- 1 day ago
- Palmer, MA (17 miles from Holyoke, MA)
- 1 day ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Hadley, MA (9 miles from Holyoke, MA)
- 2 days ago
- Hadley, MA (9 miles from Holyoke, MA)
- 2 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Pharmacy Customer Service Associate
- Ludlow, MA (9 miles from Holyoke, MA)
- 2 days ago
- Ludlow, MA (9 miles from Holyoke, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
A commitment to customer service and client contact is required with an ability to relate to individuals of all ages and culturally diverse backgrounds at all levels of the socio-economic strata; knowledge...
Customer Service Associate - Temporary
- Chicopee, MA (4 miles from Holyoke, MA)
- 8 days ago
- Chicopee, MA (4 miles from Holyoke, MA)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 16 days ago
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 16 days ago
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....
Part-Time, Seasonal Client Service Specialist
- Somers, CT (19 miles from Holyoke, MA)
- 18 days ago
- Somers, CT (19 miles from Holyoke, MA)
- 18 days ago
Part-Time, Seasonal Client Service Specialist Stateline Senior Services Somers, CT About Stateline Senior Services Stateline Senior Services was founded in Somers, Connecticut, to specialize...
- Enfield, CT (16 miles from Holyoke, MA)
- 30+ days ago
- Enfield, CT (16 miles from Holyoke, MA)
- 30+ days ago
As the name suggests, your main priority is to provide great customer service....
- Agawam, MA (10 miles from Holyoke, MA)
- 45+ days ago
- Agawam, MA (10 miles from Holyoke, MA)
- 45+ days ago
Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals....
Demographic Data for Holyoke, MA
Moving to Holyoke, MA? Find some basic demographic data about Holyoke, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Holyoke, MA
Highest Education Level
Customer Services in Holyoke, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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