Customer Service Jobs in Gloucester, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Beverly, MA (9 miles from Gloucester, MA)
- 1 day ago
- Beverly, MA (9 miles from Gloucester, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- North Andover, MA (20 miles from Gloucester, MA)
- 2 days ago
- North Andover, MA (20 miles from Gloucester, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Loss Prevenion Customer Service Associate II (w/ uniform)
- Lawrence, MA (24 miles from Gloucester, MA)
- 7 days ago
- Lawrence, MA (24 miles from Gloucester, MA)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Digital Customer Service Associate
- Everett, MA (24 miles from Gloucester, MA)
- 16 days ago
- Everett, MA (24 miles from Gloucester, MA)
- 16 days ago
You play an essential role in the customer service experience providing fast service for our customers purchasing online....
- Salem, MA (13 miles from Gloucester, MA)
- 23 days ago
- Salem, MA (13 miles from Gloucester, MA)
- 23 days ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
- Peabody, MA (16 miles from Gloucester, MA)
- 30+ days ago
- Peabody, MA (16 miles from Gloucester, MA)
- 30+ days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Customer Service Associate - Temporary
- Salem, MA (13 miles from Gloucester, MA)
- 45+ days ago
- Salem, MA (13 miles from Gloucester, MA)
- 45+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Hampton, NH (22 miles from Gloucester, MA)
- 60+ days ago
- Hampton, NH (22 miles from Gloucester, MA)
- 60+ days ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
- Wakefield, MA (21 miles from Gloucester, MA)
- 90+ days ago
- Wakefield, MA (21 miles from Gloucester, MA)
- 90+ days ago
The client service representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors and answering telephones....
Demographic Data for Gloucester, MA
Moving to Gloucester, MA? Find some basic demographic data about Gloucester, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Gloucester, MA
Highest Education Level
Customer Services in Gloucester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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