Customer Service Jobs in Framingham, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Woonsocket, RI (22 miles from Framingham, MA)
- 7 hours ago
- Woonsocket, RI (22 miles from Framingham, MA)
- 7 hours ago
Salary Not Available Position range in Rhode Island $34k - $51k Per Year Customer Service Associate Savers | Value Village Occupation: Customer Service Representatives Location: Woonsocket, RI - 02895...
Customer Service Associate - Temporary
- Canton, MA (18 miles from Framingham, MA)
- 22 hours ago
- Canton, MA (18 miles from Framingham, MA)
- 22 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Ticket Sales and Customer Service Associate
- Foxborough, MA (20 miles from Framingham, MA)
- 3 days ago
- Foxborough, MA (20 miles from Framingham, MA)
- 3 days ago
Service Associate will support the Ticket Sales & Customer Service staff by assisting with the daily functions and responsibilities of the department....
Retail Customer Service Associate Part Time
- Dedham, MA (14 miles from Framingham, MA)
- 3 days ago
- Dedham, MA (14 miles from Framingham, MA)
- 3 days ago
service to members....
- Worcester, MA (19 miles from Framingham, MA)
- 3 days ago
- Worcester, MA (19 miles from Framingham, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Returns Customer Service Associate (Part-Time)
- Stoughton, MA (22 miles from Framingham, MA)
- 4 days ago
- Stoughton, MA (22 miles from Framingham, MA)
- 4 days ago
QUALIFICATIONS • 1 year sales or customer service experience preferred • High School Diploma or equivalent...
- Braintree, MA (23 miles from Framingham, MA)
- 5 days ago
- Braintree, MA (23 miles from Framingham, MA)
- 5 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Client Service Representative, National Accounts
- Boston, MA (19 miles from Framingham, MA)
- 6 days ago
- Boston, MA (19 miles from Framingham, MA)
- 6 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
As the name suggests, your main priority is to provide great customer service....
Part-Time Customer Support Agent
- Somerville, MA (17 miles from Framingham, MA)
- 6 days ago
- Somerville, MA (17 miles from Framingham, MA)
- 6 days ago
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and...
Online & Mobile Banking Rep Sr
- Boston, MA (19 miles from Framingham, MA)
- 11 days ago
- Boston, MA (19 miles from Framingham, MA)
- 11 days ago
. + Document call details accurately + Resolve customer service-related issues + Accountable to build/maintain effective relationships with customers + Other duties as assigned **Required Qualifications...
Pharmacy Customer Service Associate
- Revere, MA (23 miles from Framingham, MA)
- 12 days ago
- Revere, MA (23 miles from Framingham, MA)
- 12 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (17 miles from Framingham, MA)
- 16 days ago
- Medford, MA (17 miles from Framingham, MA)
- 16 days ago
As the name suggests, your main priority is to provide great customer service....
Digital Customer Service Associate
- Everett, MA (20 miles from Framingham, MA)
- 16 days ago
- Everett, MA (20 miles from Framingham, MA)
- 16 days ago
You play an essential role in the customer service experience providing fast service for our customers purchasing online....
Litigation Client Service Specialist (Legal Administrative Assistant)
- Boston, MA (19 miles from Framingham, MA)
- 16 days ago
- Boston, MA (19 miles from Framingham, MA)
- 16 days ago
Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts....
Demographic Data for Framingham, MA
Moving to Framingham, MA? Find some basic demographic data about Framingham, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Framingham, MA
Highest Education Level
Customer Services in Framingham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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