Customer Service Jobs in Brockton, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 20 hours ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 20 hours ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Client Service Representative, NEAMC
- West Bridgewater, MA (4 miles from Brockton, MA)
- 8 hours ago
- West Bridgewater, MA (4 miles from Brockton, MA)
- 8 hours ago
If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for. + Customer Service Excellence: If you've excelled in customer service, you...
- Woonsocket, RI (24 miles from Brockton, MA)
- 8 hours ago
- Woonsocket, RI (24 miles from Brockton, MA)
- 8 hours ago
Salary Not Available Position range in Rhode Island $34k - $51k Per Year Customer Service Associate Savers | Value Village Occupation: Customer Service Representatives Location: Woonsocket, RI - 02895...
ACS Telephone Banker- Lincoln, RI
- Lincoln, RI (23 miles from Brockton, MA)
- 12 hours ago
- Lincoln, RI (23 miles from Brockton, MA)
- 12 hours ago
, upselling or referring products Experience working in an inbound or outbound contact center (phone, chat and or video) Experience working as a Personal Banker managing high client volume Training/...
Customer Service Associate - Temporary
- Canton, MA (8 miles from Brockton, MA)
- 23 hours ago
- Canton, MA (8 miles from Brockton, MA)
- 23 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Sales & Customer Service Associate
- North Attleboro, MA (16 miles from Brockton, MA)
- 1 day ago
- North Attleboro, MA (16 miles from Brockton, MA)
- 1 day ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Ticket Sales and Customer Service Associate
- Foxborough, MA (10 miles from Brockton, MA)
- 3 days ago
- Foxborough, MA (10 miles from Brockton, MA)
- 3 days ago
Service Associate will support the Ticket Sales & Customer Service staff by assisting with the daily functions and responsibilities of the department....
Retail Customer Service Associate Part Time
- Dedham, MA (13 miles from Brockton, MA)
- 4 days ago
- Dedham, MA (13 miles from Brockton, MA)
- 4 days ago
service to members....
Returns Customer Service Associate (Part-Time)
- Stoughton, MA (4 miles from Brockton, MA)
- 4 days ago
- Stoughton, MA (4 miles from Brockton, MA)
- 4 days ago
QUALIFICATIONS • 1 year sales or customer service experience preferred • High School Diploma or equivalent...
Sr Client Service Specialist, Commercial Risk - RogersGray
- Kingston, MA (16 miles from Brockton, MA)
- 4 days ago
- Kingston, MA (16 miles from Brockton, MA)
- 4 days ago
RogersGray, A Baldwin Risk Partner, is a place where smart, dedicated, ambitious, and motivated people come together to build something meaningful. We work hard, brainstorm often, and laugh a lot....
- Pawtucket, RI (23 miles from Brockton, MA)
- 4 days ago
- Pawtucket, RI (23 miles from Brockton, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Call Center Customer Service Representative (Temporary)
- Brockton, MA
- 5 days ago
- Brockton, MA
- 5 days ago
Identify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applications....
- Braintree, MA (8 miles from Brockton, MA)
- 5 days ago
- Braintree, MA (8 miles from Brockton, MA)
- 5 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Client Service Representative, National Accounts
- Boston, MA (19 miles from Brockton, MA)
- 6 days ago
- Boston, MA (19 miles from Brockton, MA)
- 6 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Demographic Data for Brockton, MA
Moving to Brockton, MA? Find some basic demographic data about Brockton, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Brockton, MA
Highest Education Level
Customer Services in Brockton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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