Customer Service Jobs in Brockton, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 1 day ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 1 day ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Associate Uniformed
- Dorchester, MA (15 miles from Brockton, MA)
- 1 hour ago
- Dorchester, MA (15 miles from Brockton, MA)
- 1 hour ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Foxborough, MA (10 miles from Brockton, MA)
- 15 hours ago
- Foxborough, MA (10 miles from Brockton, MA)
- 15 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Loss Prevention Customer Service Associate
- Westwood, MA (12 miles from Brockton, MA)
- 4 days ago
- Westwood, MA (12 miles from Brockton, MA)
- 4 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Associate - Temporary
- Rumford, RI (23 miles from Brockton, MA)
- 4 days ago
- Rumford, RI (23 miles from Brockton, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Roxbury, MA (17 miles from Brockton, MA)
- 4 days ago
- Roxbury, MA (17 miles from Brockton, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- East Providence, RI (24 miles from Brockton, MA)
- 6 days ago
- East Providence, RI (24 miles from Brockton, MA)
- 6 days ago
We are hiring for both Full Time and Part Time Customer Service Associatees. **What you can expect:** + The opportunity to celebrate uniqueness....
Loss Prevention Customer Service Associate II
- Dedham, MA (13 miles from Brockton, MA)
- 7 days ago
- Dedham, MA (13 miles from Brockton, MA)
- 7 days ago
['TJ Maxx', '3.3', 'Loss Prevention Customer Service Associate II', 'Apply on employer site', '', 'Dedham, MA', '', '$15.00 - $18.60', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]...
- Brookline, MA (17 miles from Brockton, MA)
- 7 days ago
- Brookline, MA (17 miles from Brockton, MA)
- 7 days ago
service and long-term supportWho You Are:Driven and coachable, with a desire to earn what you're worthGreat communicator with strong people skillsNo sales experience?...
Remote WorkPart Time - Outlet Customer Service Associate - Flexible
- Avon, MA (3 miles from Brockton, MA)
- 8 days ago
- Avon, MA (3 miles from Brockton, MA)
- 8 days ago
Customer Service Provides SMART customer service at all times through the daily execution of Lowe's Outlets Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting...
Amazon Locker+ Customer Service Associate
- Boston, MA (19 miles from Brockton, MA)
- 8 days ago
- Boston, MA (19 miles from Brockton, MA)
- 8 days ago
Amazon Locker+ Customer Returns Associate** **Job Overview** You're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at...
Client Service Representative (Onsite)
- Westwood, MA (12 miles from Brockton, MA)
- 12 days ago
- Westwood, MA (12 miles from Brockton, MA)
- 12 days ago
Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Location: Onsite, Massachusetts Salary: $14 - $18 Starting pay varies based on location and...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Boston, MA (19 miles from Brockton, MA)
- 12 days ago
- Boston, MA (19 miles from Brockton, MA)
- 12 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Flexible Customer Service Associate
- Boston, MA (19 miles from Brockton, MA)
- 13 days ago
- Boston, MA (19 miles from Brockton, MA)
- 13 days ago
Job Qualifications: Previous customer service experience and sales skills. Ability to work in a fast-paced environment with a variety of tasks....
Delivery Station Customer Service Associate, DSL
- Middleborough, MA (14 miles from Brockton, MA)
- 25 days ago
- Middleborough, MA (14 miles from Brockton, MA)
- 25 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
Demographic Data for Brockton, MA
Moving to Brockton, MA? Find some basic demographic data about Brockton, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Brockton, MA
Highest Education Level
Customer Services in Brockton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Ordering
- Baking
- Quality Improvement
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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