Customer Service Jobs in Silver Spring, MD
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Loss Prevention Customer Service Associate II
- Gaithersburg, MD (12 miles from Silver Spring, MD)
- 2 hours ago
- Gaithersburg, MD (12 miles from Silver Spring, MD)
- 2 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Employee Benefits Client Service Specialist
- McLean, VA (10 miles from Silver Spring, MD)
- 2 hours ago
- McLean, VA (10 miles from Silver Spring, MD)
- 2 hours ago
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drives our...
Customer Service Associate/ Cashier
- Alexandria, VA (14 miles from Silver Spring, MD)
- 12 hours ago
- Alexandria, VA (14 miles from Silver Spring, MD)
- 12 hours ago
un Customer Service Associate/ Cashier (Alexandria) Eddie's Little Shop & Deli compensation: Starting @ $18/hr employment type: job title: Customer Service Associate Located In Old Town Alexandria....
Pharmacy Customer Service Associate
- Forestville, MD (13 miles from Silver Spring, MD)
- 13 hours ago
- Forestville, MD (13 miles from Silver Spring, MD)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Upper Marlboro, MD (20 miles from Silver Spring, MD)
- 13 hours ago
- Upper Marlboro, MD (20 miles from Silver Spring, MD)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Experienced Client Service representative
- Alexandria, VA (14 miles from Silver Spring, MD)
- 15 hours ago
- Alexandria, VA (14 miles from Silver Spring, MD)
- 15 hours ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Sales & Customer Service Associate
- Reston, VA (18 miles from Silver Spring, MD)
- 1 day ago
- Reston, VA (18 miles from Silver Spring, MD)
- 1 day ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
- Alexandria, VA (14 miles from Silver Spring, MD)
- 1 day ago
- Alexandria, VA (14 miles from Silver Spring, MD)
- 1 day ago
Schedule:** Part time **Availability:** Applying To This Requisition Allows You To Be Considered For Multiple Opportunities. Please Provide As Much Availability That Works With Your Schedule....
Retail Customer Service Associate
- Oxon Hill, MD (15 miles from Silver Spring, MD)
- 1 day ago
- Oxon Hill, MD (15 miles from Silver Spring, MD)
- 1 day ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Client Service Specialist, Commercial Risk - Insurance Advisory Solutions Mid-Atlantic
- Bethesda, MD (5 miles from Silver Spring, MD)
- 2 days ago
- Bethesda, MD (5 miles from Silver Spring, MD)
- 2 days ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...
Customer Service Representative/Teller
- Arlington, VA (10 miles from Silver Spring, MD)
- 2 days ago
- Arlington, VA (10 miles from Silver Spring, MD)
- 2 days ago
FVCbank Customer Service Representative/Teller Job Description Title Customer Service Representative/Teller Department Branch Reports to Branch Manager Job summary The primary role of the Customer Service...
Customer Service Associate - Temporary
- Washington, DC (9 miles from Silver Spring, MD)
- 4 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Sr. Client Service Specialist, Employee Benefits - Insurance Advisory Solutions Mid-Atlantic
- Bethesda, MD (5 miles from Silver Spring, MD)
- 5 days ago
- Bethesda, MD (5 miles from Silver Spring, MD)
- 5 days ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...
Retail Loss Prevention Customer Service Associate II
- Annapolis, MD (24 miles from Silver Spring, MD)
- 6 days ago
- Annapolis, MD (24 miles from Silver Spring, MD)
- 6 days ago
service via a Company issued radio- Observe and report any suspicious behavior or critical incidents to LP or store management- Perform a closing safety sweep of the store with a member of management...
Client Service Representative, National Accounts
- Annandale, VA (16 miles from Silver Spring, MD)
- 6 days ago
- Annandale, VA (16 miles from Silver Spring, MD)
- 6 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Demographic Data for Silver Spring, MD
Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Silver Spring, MD
Highest Education Level
Customer Services in Silver Spring, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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