Customer Service Jobs in Columbia, MD
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Client Service Representative - PT - 5364
- Glenarden, MD (16 miles from Columbia, MD)
- 11 hours ago
- Glenarden, MD (16 miles from Columbia, MD)
- 11 hours ago
One year related experience required with customer service preferred....
Customer Service Associate - Temporary
- Calverton, MD (11 miles from Columbia, MD)
- 20 hours ago
- Calverton, MD (11 miles from Columbia, MD)
- 20 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Catonsville, MD (8 miles from Columbia, MD)
- 1 day ago
- Catonsville, MD (8 miles from Columbia, MD)
- 1 day ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Sales & Customer Service Associate
- Nottingham, MD (24 miles from Columbia, MD)
- 1 day ago
- Nottingham, MD (24 miles from Columbia, MD)
- 1 day ago
Training to help you grow and refine your sales and customer service skills....
Sales & Customer Service Associate - Part Time
- Rockville, MD (16 miles from Columbia, MD)
- 1 day ago
- Rockville, MD (16 miles from Columbia, MD)
- 1 day ago
Overview Now hiring passionate, skilled, amazing sales and customer service team members - JUST LIKE YOU! Are you good at people intelligence?...
Sales & Customer Service Associate - Full Time
- Arlington, VA (24 miles from Columbia, MD)
- 1 day ago
- Arlington, VA (24 miles from Columbia, MD)
- 1 day ago
Overview Now hiring passionate, skilled, amazing sales and customer service team members - JUST LIKE YOU! Are you good at people intelligence?...
Customer Service Associate, Electronics
- Baltimore, MD (15 miles from Columbia, MD)
- 1 day ago
- Baltimore, MD (15 miles from Columbia, MD)
- 1 day ago
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....
Pharmacy Customer Service Associate
- Washington, DC (22 miles from Columbia, MD)
- 2 days ago
- Washington, DC (22 miles from Columbia, MD)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Nottingham, MD (24 miles from Columbia, MD)
- 2 days ago
- Nottingham, MD (24 miles from Columbia, MD)
- 2 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Retatil Loss Prevention Customer Service Associate II
- Nottingham, MD (24 miles from Columbia, MD)
- 3 days ago
- Nottingham, MD (24 miles from Columbia, MD)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Rosedale, MD (22 miles from Columbia, MD)
- 5 days ago
- Rosedale, MD (22 miles from Columbia, MD)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Washington, DC (22 miles from Columbia, MD)
- 5 days ago
- Washington, DC (22 miles from Columbia, MD)
- 5 days ago
One year of related experience required with customer service preferred....
- Arlington, VA (24 miles from Columbia, MD)
- 8 days ago
- Arlington, VA (24 miles from Columbia, MD)
- 8 days ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
Retail Loss Prevention Customer Service Associate II
- Cockeysville, MD (22 miles from Columbia, MD)
- 9 days ago
- Cockeysville, MD (22 miles from Columbia, MD)
- 9 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Employee Benefits Client Service Specialist
- McLean, VA (23 miles from Columbia, MD)
- 12 days ago
- McLean, VA (23 miles from Columbia, MD)
- 12 days ago
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drives our...
Demographic Data for Columbia, MD
Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Columbia, MD
Highest Education Level
Customer Services in Columbia, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Ordering
- Baking
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Cash Handling
- Complaint Resolution
- Customer Satisfaction
- Referrals
- Closing
- Inbound/Outbound Calling
- Math
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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