Customer Service Jobs in West Des Moines, IA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Senior Customer Service Representative
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
About this role: Wells Fargo is seeking a Senior Customer Service Rep in Customer Care Specialized Invoices as part of Customer Care....
Customer Service Representative
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
About this role: Wells Fargo is seeking a Customer Service Representative in Global Operations as part of Commercial Banking....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Urbandale, IA (11 miles from West Des Moines, IA)
- 7 days ago
- Urbandale, IA (11 miles from West Des Moines, IA)
- 7 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 days ago
The position generates revenue by using product knowledge to refer and cross-sell bank products and services....
Pharmacy Customer Service Associate
- Altoona, IA (19 miles from West Des Moines, IA)
- 10 days ago
- Altoona, IA (19 miles from West Des Moines, IA)
- 10 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Part Time Customer Service Associate
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 days ago
customer service....
- Des Moines, IA (12 miles from West Des Moines, IA)
- 15 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 15 days ago
The CSR combines customer service with sales skills to develop the relationships we have with our clients, as well as positively impact our business....
- Altoona, IA (19 miles from West Des Moines, IA)
- 17 days ago
- Altoona, IA (19 miles from West Des Moines, IA)
- 17 days ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
Senior Customer Support Agent (New Business)
- West Des Moines, IA
- 17 days ago
- West Des Moines, IA
- 17 days ago
Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion....
Retail Customer Service Associate
- Des Moines, IA (12 miles from West Des Moines, IA)
- 28 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 28 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1101 73Rd St, Des Moines, IA 50324...
Client Service Specialist, EB Select
- Waukee, IA (9 miles from West Des Moines, IA)
- 30+ days ago
- Waukee, IA (9 miles from West Des Moines, IA)
- 30+ days ago
Experience: Some administrative, customer service, or office experience, preferably in the insurance industry [at a brokerage or provider organization]....
Sales & Customer Service Associate
- Clive, IA (9 miles from West Des Moines, IA)
- 30+ days ago
- Clive, IA (9 miles from West Des Moines, IA)
- 30+ days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Customer Service Associate - Dinner/Close Shift
- Johnston, IA (16 miles from West Des Moines, IA)
- 45+ days ago
- Johnston, IA (16 miles from West Des Moines, IA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for West Des Moines, IA
Moving to West Des Moines, IA? Find some basic demographic data about West Des Moines, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in West Des Moines, IA
Highest Education Level
Customer Services in West Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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