Customer Service Jobs in Iowa

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-15 of 25 Jobs

Part Time Customer Service Associate

  • Des Moines, IA
  • 2 days ago
  • Des Moines, IA
  • 2 days ago

The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer...

Customer Service Associate

  • Boone, IA
  • 15 days ago
  • Boone, IA
  • 15 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Bettendorf, IA
  • 1 day ago
  • Bettendorf, IA
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Davenport, IA
  • 1 day ago
  • Davenport, IA
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate / Outfitter

  • Ankeny, IA
  • 3 days ago
  • Ankeny, IA
  • 3 days ago

Position: Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the outdoors and to supporting each other in achieving...

Retail Customer Service Associate

  • Des Moines, IA
  • 10 days ago
  • Des Moines, IA
  • 10 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1101 73Rd St, Des Moines, IA 50324...

Electronic Banking Representative

  • Sioux City, IA
  • 11 days ago
  • Sioux City, IA
  • 11 days ago

Are you a problem-solver who thrives in a fast-paced environment while delivering top-notch customer service?...

Customer Service Representative

  • Des Moines, IA
  • 14 days ago
  • Des Moines, IA
  • 14 days ago

first call resolution Perform moderately complex customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on...

Customer Service Associate - Morning Shift

  • Council Bluffs, IA
  • 14 days ago
  • Council Bluffs, IA
  • 14 days ago

As the name suggests, your main priority is to provide great customer service....

Part-Time Customer Service Associate - Adel, IA

  • Adel, IA
  • 16 days ago
  • Adel, IA
  • 16 days ago

Duties and Responsibilities P rovides customer service for all clients of Lincoln Savings Bank (LSB)....

Customer Service Associate - Dinner/Close Shift

  • Johnston, IA
  • 18 days ago
  • Johnston, IA
  • 18 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative

  • Charles City, IA
  • 23 days ago
  • Charles City, IA
  • 23 days ago

Fidelity Bank & Trust Customer Service Representative in Charles City , Iowa Customer Service Representative Charles City, IA ( Description Join Our Dynamic Team as a Customer Service Representative...

E-Commerce Customer Service Associate

  • Davenport, IA
  • 24 days ago
  • Davenport, IA
  • 24 days ago

E-COMMERCE CUSTOMER SERVICE ASSOCIATE Req #1081 Von Maur E-Commerce, Davenport, Iowa, United States of America Job Description Posted Friday, February 28, 2025 at 11:00 PM As an Ecommerce Customer Service...

Client Service Specialist, PC

  • Cedar Rapids, IA
  • 25 days ago
  • Cedar Rapids, IA
  • 25 days ago

Experience: Minimum 0-1 year of administrative, customer service, or office experience, preferably in the insurance industry....

Customer Service Associate

  • Ankeny, IA
  • 28 days ago
  • Ankeny, IA
  • 28 days ago

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities....

Demographic Data for Iowa

Moving to Iowa? Find some basic demographic data about Iowa below.


Local
National
3,191,035
82,356

Customer Service Online Courses and Training Opportunities

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Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

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Salary for Customer Service Jobs in Iowa

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in Iowa offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.8%
Associate's Degree
13.0%
Vocational Degree or Certification
10.3%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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