Customer Service Jobs in Council Bluffs, IA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate - Full-time
- Omaha, NE (3 miles from Council Bluffs, IA)
- 1 hour ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 1 hour ago
service skills Ability to work in a fast-paced environment Maintain a positive attitude and focus on customer satisfaction The ability to read, write and perform basic math Experience using a computer...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 15 hours ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 15 hours ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Part-Time Customer Service Representative
- Neola, IA (18 miles from Council Bluffs, IA)
- 4 days ago
- Neola, IA (18 miles from Council Bluffs, IA)
- 4 days ago
services and cross-selling of bank products and services....
- Bellevue, NE (7 miles from Council Bluffs, IA)
- 5 days ago
- Bellevue, NE (7 miles from Council Bluffs, IA)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
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Medical Lab Client Service Representative
- Omaha, NE (3 miles from Council Bluffs, IA)
- 5 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 5 days ago
NA Required Computer Applications: Microsoft Word Required Other Computer Applications: Required Additional Knowledge, Skills and Abilities: Skilled in customer service....
Client Service Representative I - FT / Branch: Farnam
- Omaha, NE (3 miles from Council Bluffs, IA)
- 6 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 6 days ago
Minimum of 6 months of customer service experience required....
Retail Customer Service Associate
- Omaha, NE (3 miles from Council Bluffs, IA)
- 7 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 7 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
- Omaha, NE (3 miles from Council Bluffs, IA)
- 9 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 9 days ago
Qualifications Bachelor's degree with a minimum of 8 years experience in business or commercial lending, credit or business development....
Customer Service Associate - Temporary
- Omaha, NE (3 miles from Council Bluffs, IA)
- 9 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 9 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Lead Retail Customer Service Associate
- Omaha, NE (3 miles from Council Bluffs, IA)
- 11 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 11 days ago
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
Customer Service Associate - Morning & Lunch Shift
- Bellevue, NE (7 miles from Council Bluffs, IA)
- 18 days ago
- Bellevue, NE (7 miles from Council Bluffs, IA)
- 18 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Dinner/Close Shift
- Omaha, NE (3 miles from Council Bluffs, IA)
- 22 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 22 days ago
As the name suggests, your main priority is to provide great customer service....
Loss Prevention Customer Service Associate II
- Omaha, NE (3 miles from Council Bluffs, IA)
- 26 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 26 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Pharmacy Customer Service Associate
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Morning Shift
- Council Bluffs, IA
- 45+ days ago
- Council Bluffs, IA
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Council Bluffs, IA
Moving to Council Bluffs, IA? Find some basic demographic data about Council Bluffs, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Council Bluffs, IA
Highest Education Level
Customer Services in Council Bluffs, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Ordering
- Baking
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- Commercial Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Closing
- Inbound/Outbound Calling
- Math
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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