Customer Service Jobs in Altoona, IA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate - Dinner/Close Shift
- Johnston, IA (13 miles from Altoona, IA)
- 7 days ago
- Johnston, IA (13 miles from Altoona, IA)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Temporary
- Des Moines, IA (8 miles from Altoona, IA)
- 11 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Online & Mobile Banking Rep Sr
- Des Moines, IA (8 miles from Altoona, IA)
- 11 days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 11 days ago
. + Document call details accurately + Resolve customer service-related issues + Accountable to build/maintain effective relationships with customers + Other duties as assigned **Required Qualifications...
- Clive, IA (16 miles from Altoona, IA)
- 15 days ago
- Clive, IA (16 miles from Altoona, IA)
- 15 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate / Outfitter
- Ankeny, IA (7 miles from Altoona, IA)
- 30+ days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 30+ days ago
Position: Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the outdoors and to supporting each other in achieving...
Retail Customer Service Associate
- Des Moines, IA (8 miles from Altoona, IA)
- 30+ days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1101 73Rd St, Des Moines, IA 50324...
Customer Service Representative
- Des Moines, IA (8 miles from Altoona, IA)
- 30+ days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 30+ days ago
first call resolution Perform moderately complex customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on...
- Ankeny, IA (7 miles from Altoona, IA)
- 45+ days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 45+ days ago
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities....
- Waukee, IA (20 miles from Altoona, IA)
- 60+ days ago
- Waukee, IA (20 miles from Altoona, IA)
- 60+ days ago
Experience: Minimum 0-1 year of administrative, customer service, or office experience, preferably in the insurance industry....
- Ankeny, IA (7 miles from Altoona, IA)
- 60+ days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 60+ days ago
Develop and maintain comprehensive knowledge of the bank's commercial products including credit products, cash management, trade service products and deposits to facilitate cross-selling and enhance...
Full-Time Retail/Customer Service Associate
- Windsor Heights, IA (12 miles from Altoona, IA)
- 60+ days ago
- Windsor Heights, IA (12 miles from Altoona, IA)
- 60+ days ago
Our Florist and Gift store is seeking qualified applicants who have strong customer service and/or retail experience....
Part-Time Retail/Customer Service Associate
- Ankeny, IA (7 miles from Altoona, IA)
- 60+ days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 60+ days ago
Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience....
Seasonal Retail/Customer Service Associate
- Des Moines, IA (8 miles from Altoona, IA)
- 60+ days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 60+ days ago
Excellent customer service experience....
Retail/Customer Service Associate
- Des Moines, IA (8 miles from Altoona, IA)
- 60+ days ago
- Des Moines, IA (8 miles from Altoona, IA)
- 60+ days ago
Our Florist and Gift store is seeking qualified applicants who have strong customer service and/or retail experience....
Sales & Customer Service Associate
- Ankeny, IA (7 miles from Altoona, IA)
- 90+ days ago
- Ankeny, IA (7 miles from Altoona, IA)
- 90+ days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Demographic Data for Altoona, IA
Moving to Altoona, IA? Find some basic demographic data about Altoona, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Altoona, IA
Highest Education Level
Customer Services in Altoona, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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