Customer Service Jobs in Jacksonville, FL
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Pharmacy Customer Service Associate
- Atlantic Beach, FL (20 miles from Jacksonville, FL)
- 3 hours ago
- Atlantic Beach, FL (20 miles from Jacksonville, FL)
- 3 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Saint Johns, FL (21 miles from Jacksonville, FL)
- 1 day ago
- Saint Johns, FL (21 miles from Jacksonville, FL)
- 1 day ago
Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and...
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....
One year related experience required with customer service preferred....
Apply Description General Job Summary The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls....
- Orange Park, FL (16 miles from Jacksonville, FL)
- 9 days ago
- Orange Park, FL (16 miles from Jacksonville, FL)
- 9 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Jacksonville, FL (2 miles from Jacksonville, FL)
- 10 days ago
- Jacksonville, FL (2 miles from Jacksonville, FL)
- 10 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Associate - Temporary
- Orange Park, FL (16 miles from Jacksonville, FL)
- 11 days ago
- Orange Park, FL (16 miles from Jacksonville, FL)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Job Title: Customer Service Associate FT Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast...
Ensure that all interactions foster patient satisfaction, effectiveness, proficiency, and quality We seek dedicated, compassionate, and empathetic Customer Service Associate Representatives to join...
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 10690 Beach Blvd, Jacksonville,...
About this role: Wells Fargo is seeking an CA-WA Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending....
Call Center Telephone Banker- Jacksonville, FL
- Jacksonville, FL
- 30+ days ago
- Jacksonville, FL
- 30+ days ago
, upselling or referring products Experience working in an inbound or outbound contact center (phone, chat and or video) Experience working as a Personal Banker managing high client volume Training/...
Client Service Specialist (Teller)
- Jacksonville Beach, FL (6 miles from Jacksonville, FL)
- 30+ days ago
- Jacksonville Beach, FL (6 miles from Jacksonville, FL)
- 30+ days ago
Provide backup and assistance to other retail banking locations, as requested. Model and champion the Bank’s standards for exceptional customer service....
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Demographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Jacksonville, FL
Highest Education Level
Customer Services in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »