Customer Service Jobs in Folsom, CA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Customer Service Associate
- Sacramento, CA (19 miles from Folsom, CA)
- 8 hours ago
- Sacramento, CA (19 miles from Folsom, CA)
- 8 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Pharmacy Customer Service Associate
- Auburn, CA (22 miles from Folsom, CA)
- 20 hours ago
- Auburn, CA (22 miles from Folsom, CA)
- 20 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Sacramento, CA (19 miles from Folsom, CA)
- 2 days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Fair Oaks, CA (5 miles from Folsom, CA)
- 9 days ago
- Fair Oaks, CA (5 miles from Folsom, CA)
- 9 days ago
In this role, you will work closely with our clients and veterinarians to provide outstanding customer service and facilitate access to medical care for our patients....
Online & Mobile Banking Rep Sr
- Sacramento, CA (19 miles from Folsom, CA)
- 10 days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 10 days ago
. + Document call details accurately + Resolve customer service-related issues + Accountable to build/maintain effective relationships with customers + Other duties as assigned **Required Qualifications...
- Roseville, CA (8 miles from Folsom, CA)
- 12 days ago
- Roseville, CA (8 miles from Folsom, CA)
- 12 days ago
Presents a variety of product solutions to meet client needs including Commercial Lending, Treasury Management, Merchant Services, and other related business services....
Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc....
- Placerville, CA (20 miles from Folsom, CA)
- 20 days ago
- Placerville, CA (20 miles from Folsom, CA)
- 20 days ago
Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc....
Lead Retail Customer Service Associate
- Auburn, CA (22 miles from Folsom, CA)
- 28 days ago
- Auburn, CA (22 miles from Folsom, CA)
- 28 days ago
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
70182-LP Customer Service Associate II
- Citrus Heights, CA (6 miles from Folsom, CA)
- 30+ days ago
- Citrus Heights, CA (6 miles from Folsom, CA)
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
70182-LP Customer Service Associate II
- Sacramento, CA (19 miles from Folsom, CA)
- 30+ days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Sacramento, CA (19 miles from Folsom, CA)
- 30+ days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 30+ days ago
At least 5 years of experience working in a business to business customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Attention to...
- Sacramento, CA (19 miles from Folsom, CA)
- 30+ days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 30+ days ago
The Hertz Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer...
Retail Customer Service Associate
- Sacramento, CA (19 miles from Folsom, CA)
- 30+ days ago
- Sacramento, CA (19 miles from Folsom, CA)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 8250 Power Inn Rd, Sacramento, CA...
Demographic Data for Folsom, CA
Moving to Folsom, CA? Find some basic demographic data about Folsom, CA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Folsom, CA
Highest Education Level
Customer Services in Folsom, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »