Customer Service Jobs in Concord, CA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Loss Prevention Customer Service Associate II
- Dublin, CA (17 miles from Concord, CA)
- 14 hours ago
- Dublin, CA (17 miles from Concord, CA)
- 14 hours ago
Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio....
Amazon Locker+ Customer Service Associate
- San Francisco, CA (24 miles from Concord, CA)
- 17 hours ago
- San Francisco, CA (24 miles from Concord, CA)
- 17 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
- San Pablo, CA (17 miles from Concord, CA)
- 1 day ago
- San Pablo, CA (17 miles from Concord, CA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Walnut Creek, CA (6 miles from Concord, CA)
- 3 days ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 3 days ago
service and long-term supportWho You Are:Driven and coachable, with a desire to earn what you're worthGreat communicator with strong people skillsNo sales experience?...
Remote WorkSavers / Value Village Careers - Customer Service Associate
- Dublin, CA (17 miles from Concord, CA)
- 3 days ago
- Dublin, CA (17 miles from Concord, CA)
- 3 days ago
We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....
Customer Service Representative (20 hours)
- Richmond, CA (19 miles from Concord, CA)
- 3 days ago
- Richmond, CA (19 miles from Concord, CA)
- 3 days ago
Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop....
Labor & Employment Client Service Specialist (Legal Administrative Assistant)
- San Francisco, CA (24 miles from Concord, CA)
- 4 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 4 days ago
Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts....
Customer Service Associate - Temporary
- San Pablo, CA (17 miles from Concord, CA)
- 6 days ago
- San Pablo, CA (17 miles from Concord, CA)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- San Pablo, CA (17 miles from Concord, CA)
- 6 days ago
- San Pablo, CA (17 miles from Concord, CA)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Benicia, CA (11 miles from Concord, CA)
- 7 days ago
- Benicia, CA (11 miles from Concord, CA)
- 7 days ago
Minimum two years of Customer Service experience. Prior Computer and Phone Customer Service experience in luxury goods sector Required....
- San Francisco, CA (24 miles from Concord, CA)
- 10 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 10 days ago
A strong working knowledge of credit, intermediary lending, underwriting, non-profit accounting, tax credits....
Vice President, Commercial Banker
- Oakland, CA (16 miles from Concord, CA)
- 17 days ago
- Oakland, CA (16 miles from Concord, CA)
- 17 days ago
Key responsibilities include negotiating, underwriting, and coordinating the closing of a variety of major and complex loans in compliance with the Banks lending policies and procedures; develops business...
Client Service Specialist - Personal Lines
- Pleasant Hill, CA (3 miles from Concord, CA)
- 18 days ago
- Pleasant Hill, CA (3 miles from Concord, CA)
- 18 days ago
Bilingual (English/Spanish) preferred; may be required, depending on location. 1+ year experience in Customer Service....
Veterinary Client Service Representative
- Walnut Creek, CA (6 miles from Concord, CA)
- 18 days ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 18 days ago
JOB TITLE: Client Service Representative (CSR) Direct Supervisor: Department Leader Direct Reports: None Job Status: Non-Exempt SUMMARY: The job of a CSR is an essential part of the team at VCA...
Loss Prevention Customer Service Associate II
- El Cerrito, CA (14 miles from Concord, CA)
- 19 days ago
- El Cerrito, CA (14 miles from Concord, CA)
- 19 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Concord, CA
Moving to Concord, CA? Find some basic demographic data about Concord, CA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Concord, CA
Highest Education Level
Customer Services in Concord, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Ordering
- Baking
- Quality Improvement
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Sales
- Multitasking
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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