Head Teller Jobs in Waterford, CT
A Head Teller oversees the operations of a bank's teller line, ensuring that the bank provides excellent customer service. They handle complex transactions, balance cash drawers, and resolve customer issues. This role requires strong leadership skills to manage and train other tellers, monitor their performance and provide feedback. A Head Teller also holds responsibility for ensuring compliance with bank policies and procedures while facilitating daily operations like preparing reports and managing cash shipments.
The role requires excellent customer service skills, attention to detail, and strong mathematical skills. Important certifications can include anti-money laundering (AML) or Certified Fraud Examiner (CFE) certifications, benefitting those who handle sensitive transactions. Prior to becoming a Head Teller, individuals might have roles such as a Bank Teller, Customer Service Representative, or Assistant Branch Manager, gaining necessary experience in banking operations, customer service, and cash handling.
- New London, CT (2 miles from Waterford, CT)
- 13 days ago
- New London, CT (2 miles from Waterford, CT)
- 13 days ago
The Head Teller is responsible for the overall operation of the teller line and building member relationships by providing outstanding service....
FLOAT HEAD TELLER- Locations Varies Be a part of the Charter Oak Federal Credit Union Team!...
Demographic Data for Waterford, CT
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Head Teller Online Courses and Training Opportunities
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Salary for Head Teller Jobs in Waterford, CT
Highest Education Level
Head Tellers in Waterford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Head Teller position
- Personal Banker
- Check Cashing
- Retail Banking
- Vault Balancing
- ATM Balancing
- BSA
- Commercial Banking
- Account Maintenance
- Automated Clearing House
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Branch Management
- Wealth Management
- Service Standards
- Anti-Money Laundering
- Fraud Investigation
- Cash Management
- Client Services
- 10 Key
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Customer Satisfaction
- Risk Management
- Decision Making
- Microsoft Windows
- Listening
- Customer Relations
- Retail
- High School Diploma
- Auditing
- Written Communication
- Telephone Skills
- Employee Development
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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