Customer Service Jobs in Virginia

A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.

Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.

1-15 of 212 Jobs

Customer Service Associate

  • Fredericksburg, VA
  • 20 hours ago
  • Fredericksburg, VA
  • 20 hours ago

As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers....

Customer Service Associate - Temporary

  • Glen Allen, VA
  • 21 hours ago
  • Glen Allen, VA
  • 21 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Falls Church, VA
  • 21 hours ago
  • Falls Church, VA
  • 21 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Exmore, VA
  • 21 hours ago
  • Exmore, VA
  • 21 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Dinner/Close Shift

  • Glen Allen, VA
  • 1 day ago
  • Glen Allen, VA
  • 1 day ago

As the name suggests, your main priority is to provide great customer service....

Onsite Customer Service Professional (SVA2025a)

  • Springfield, VA
  • 1 day ago
  • Springfield, VA
  • 1 day ago

Position Summary: Seeking a professional, customer-service oriented remote receptionist to support our property management team....

Specialty Veterinary Client Service Representative

  • Charlottesville, VA
  • 1 day ago
  • Charlottesville, VA
  • 1 day ago

Specialty Veterinary Client Service Representative Department: Receptionists Employment Type: Full Time Location: Charlottesville, Virginia Compensation: $18.00 - $20.00 / hour Description...

Veterinary Client Service Representative

  • South Riding, VA
  • 1 day ago
  • South Riding, VA
  • 1 day ago

Attention to detail, customer service focus, must be agile to policy & protocol adjustments....

Customer Service Associate

  • Woodbridge, VA
  • 2 days ago
  • Woodbridge, VA
  • 2 days ago

We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....

Customer Service Associate I

  • North Dinwiddie, VA
  • 2 days ago
  • North Dinwiddie, VA
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....

Retail Customer Service Associate

  • Alexandria, VA
  • 2 days ago
  • Alexandria, VA
  • 2 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Service Associate Job

  • Roanoke, VA
  • 3 days ago
  • Roanoke, VA
  • 3 days ago

Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...

Customer Service Associate I

  • Fancy Gap, VA
  • 3 days ago
  • Fancy Gap, VA
  • 3 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....

Customer Service Associate (part-time) Burkeville

  • Burkeville, VA
  • 4 days ago
  • Burkeville, VA
  • 4 days ago

General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking....

Customer Service Associate I

  • Virgilina, VA
  • 5 days ago
  • Virgilina, VA
  • 5 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....

Demographic Data for Virginia

Moving to Virginia? Find some basic demographic data about Virginia below.


Local
National
8,631,637
205,142

Customer Service Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

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Salary for Customer Service Jobs in Virginia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Highest Education Level

Customer Services in Virginia offer the following education background
Bachelor's Degree
31.8%
High School or GED
30.6%
Associate's Degree
13.1%
Vocational Degree or Certification
10.4%
Master's Degree
9.9%
Some College
2.4%
Some High School
1.1%
Doctorate Degree
0.7%



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