Customer Service Jobs in Franklin, TN
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Business Development Representative
- Patton Logistics, Inc.
- Brentwood, TN (14 miles from Franklin, TN)
- 13 hours ago
- Patton Logistics, Inc.
- Brentwood, TN (14 miles from Franklin, TN)
- 13 hours ago
As part of the Patton Logistics family of entities, Route Consultant Purchasing Alliance (RCPA) is seeking a highly motivated Business Development Representative to join our team! At RCPA, we help...
Customer Service Associate - Customer Service Center
- Franklin, TN
- 1 hour ago
- Franklin, TN
- 1 hour ago
Minimum of one year of banking or financial services in a customer service role preferred. Previous contact center experience preferred...
- Spring Hill, TN (12 miles from Franklin, TN)
- 1 day ago
- Spring Hill, TN (12 miles from Franklin, TN)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Lead Retail Customer Service Associate
- Brentwood, TN (14 miles from Franklin, TN)
- 3 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 3 days ago
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
Community Outreach & Customer Service Associate
- Smyrna, TN (24 miles from Franklin, TN)
- 10 days ago
- Smyrna, TN (24 miles from Franklin, TN)
- 10 days ago
We are looking for enthusiastic and motivated professionals to be an integral part of our community outreach and customer service team....
Customer Service Associate - Temporary
- Antioch, TN (20 miles from Franklin, TN)
- 10 days ago
- Antioch, TN (20 miles from Franklin, TN)
- 10 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Cross sell banking services to existing and perspective commercial customers. Assist with the coordination of CRA lending initiatives within the corporate lending department....
- Nashville, TN (22 miles from Franklin, TN)
- 20 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 20 days ago
What You'll Do : Deliver elevated customer service with warmth, empathy, and professionalism Greet clients and manage the check-in/check-out process with efficiency and care Answer and triage phone...
Part Time Flexible Customer Service Associate
- Nashville, TN (22 miles from Franklin, TN)
- 25 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 25 days ago
The Part Time Flexible Customer Service Associate consults with customers on their rental....
Customer Service Representative (Loan Consultant II)
- Spring Hill, TN (12 miles from Franklin, TN)
- 29 days ago
- Spring Hill, TN (12 miles from Franklin, TN)
- 29 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Loss Prevention Customer Service Associate II
- Nashville, TN (22 miles from Franklin, TN)
- 30+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Pharmacy Customer Service Associate
- Melrose, TN (18 miles from Franklin, TN)
- 30+ days ago
- Melrose, TN (18 miles from Franklin, TN)
- 30+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3070 Mallory Ln, Franklin, TN 37067...
Retail Customer Service Associate
- Nashville, TN (22 miles from Franklin, TN)
- 45+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1300 Antioch Pike, Nashville, TN...
- Nashville, TN (22 miles from Franklin, TN)
- 60+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 60+ days ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Franklin, TN
Highest Education Level
Customer Services in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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