Customer Service Jobs in Towson, MD
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Bel Air, MD (17 miles from Towson, MD)
- 7 days ago
- Bel Air, MD (17 miles from Towson, MD)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Pharmacy Customer Service Associate
- Brooklyn, MD (11 miles from Towson, MD)
- 5 hours ago
- Brooklyn, MD (11 miles from Towson, MD)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Closing Shift
- Glen Burnie, MD (16 miles from Towson, MD)
- 5 hours ago
- Glen Burnie, MD (16 miles from Towson, MD)
- 5 hours ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Temporary
- Westminster, MD (21 miles from Towson, MD)
- 14 hours ago
- Westminster, MD (21 miles from Towson, MD)
- 14 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Bel Air, MD (17 miles from Towson, MD)
- 1 day ago
- Bel Air, MD (17 miles from Towson, MD)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Baltimore, MD (7 miles from Towson, MD)
- 1 day ago
- Baltimore, MD (7 miles from Towson, MD)
- 1 day ago
Must have experience in Customer Service, including experience as a decision maker and expert advisor. M&T Bank is committed to fair, competitive, and market-informed pay for our employees....
- Sykesville, MD (17 miles from Towson, MD)
- 2 days ago
- Sykesville, MD (17 miles from Towson, MD)
- 2 days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
Customer Service Representative / Teller - $5
- Baltimore, MD (7 miles from Towson, MD)
- 4 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 4 days ago
FVCbank Customer Service Representative/Teller - Job Description Title: Customer Service Representative/Teller Department(s): Branch / Baltimore Reports to: VP / Business Development / Branch Manager...
Spa Sales & Customer Service Associate
- Nottingham, MD (7 miles from Towson, MD)
- 5 days ago
- Nottingham, MD (7 miles from Towson, MD)
- 5 days ago
Training to help you grow and refine your sales and customer service skills....
- Brooklyn, MD (11 miles from Towson, MD)
- 5 days ago
- Brooklyn, MD (11 miles from Towson, MD)
- 5 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Lansdowne, MD (11 miles from Towson, MD)
- 9 days ago
- Lansdowne, MD (11 miles from Towson, MD)
- 9 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Westminster, MD (21 miles from Towson, MD)
- 9 days ago
- Westminster, MD (21 miles from Towson, MD)
- 9 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Hampstead, MD (18 miles from Towson, MD)
- 10 days ago
- Hampstead, MD (18 miles from Towson, MD)
- 10 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Edgewood, MD (18 miles from Towson, MD)
- 10 days ago
- Edgewood, MD (18 miles from Towson, MD)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Lutherville Timonium, MD (2 miles from Towson, MD)
- 10 days ago
- Lutherville Timonium, MD (2 miles from Towson, MD)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
Demographic Data for Towson, MD
Moving to Towson, MD? Find some basic demographic data about Towson, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Towson, MD
Highest Education Level
Customer Services in Towson, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Customer Support
- Inventory Control
- Quality Improvement
- Loading & Unloading
- Housekeeping
- Pulling
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- Education Experience
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Payment Processing
- Client Services
- Courteous
- Customer Satisfaction
- Relationship Management
- Decision Making
- Retail
- Math
- High School Diploma
- Friendliness
- Telephone Skills
- Collaboration
- Filing
- Policy Development
- Regulations
- Multitasking
- Problem Solving
- Sales
- Staff Supervision
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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