Customer Service Jobs in Frederick, MD
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Primary Job Responsibilities: Responsible for ensuring excellent customer service is provided to our clients....
- Brunswick, MD (18 miles from Frederick, MD)
- 4 days ago
- Brunswick, MD (18 miles from Frederick, MD)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Nights/Weekends
- Westminster, MD (19 miles from Frederick, MD)
- 8 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 8 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate Job Category Customer Service Market Location MD - Frederick/Western MD Location MD - Frederick Apply Now ( Job Type: Full-time Pay: Starting $50,000 per year Core Hours:...
Customer Service Associate- Overnight Shift
- Eldersburg, MD (20 miles from Frederick, MD)
- 14 days ago
- Eldersburg, MD (20 miles from Frederick, MD)
- 14 days ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
- Gaithersburg, MD (23 miles from Frederick, MD)
- 15 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 15 days ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
Technical Customer Service Associate - Tier 1
- Hagerstown, MD (23 miles from Frederick, MD)
- 15 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 15 days ago
You will report to the Manager, Customer Service Operations....
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
Customer Service Representative (Loan Consultant I)
- Frederick, MD
- 19 days ago
- Frederick, MD
- 19 days ago
Customer Service Representative (Loan Consultant I) 3.0 3.0 out of 5 stars Frederick, MD 21704 GENERAL SUMMARY: The role of Loan Consultant I is to provide exceptional customer experience while providing...
Technical Customer Service Associate
- Hagerstown, MD (23 miles from Frederick, MD)
- 23 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 23 days ago
You will report to the Manager, Customer Service Operations....
Retail Customer Service Associate
- Gaithersburg, MD (23 miles from Frederick, MD)
- 45+ days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 610 N Frederick Ave, Gaithersburg...
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 5604 Buckeystown Pike, Frederick...
Sales & Customer Service Associate
- Westminster, MD (19 miles from Frederick, MD)
- 60+ days ago
- Westminster, MD (19 miles from Frederick, MD)
- 60+ days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Frederick, MD
Highest Education Level
Customer Services in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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