Customer Service Jobs in Des Moines, IA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer...
Pharmacy Customer Service Associate
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Sales & Customer Service Associate
- Ankeny, IA (8 miles from Des Moines, IA)
- 5 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 5 days ago
Day-to-Day: Provide outstanding customer service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage...
- Pleasant Hill, IA (3 miles from Des Moines, IA)
- 7 days ago
- Pleasant Hill, IA (3 miles from Des Moines, IA)
- 7 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
Senior Customer Service Representative (Dealer Care)
- Des Moines, IA
- 8 days ago
- Des Moines, IA
- 8 days ago
About this role: Wells Fargo is seeking a Senior Customer Service Representative as part of the Commercial Banking Operations division....
- Adel, IA (22 miles from Des Moines, IA)
- 9 days ago
- Adel, IA (22 miles from Des Moines, IA)
- 9 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
About this role: Wells Fargo is seeking a Senior Customer Service Representative within the Customer Care Team as part of the Commercial Banking Operations....
As the name suggests, your main priority is to provide great customer service....
- Johnston, IA (9 miles from Des Moines, IA)
- 10 days ago
- Johnston, IA (9 miles from Des Moines, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Altoona, IA (8 miles from Des Moines, IA)
- 10 days ago
- Altoona, IA (8 miles from Des Moines, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Ankeny, IA (8 miles from Des Moines, IA)
- 10 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Indianola, IA (20 miles from Des Moines, IA)
- 10 days ago
- Indianola, IA (20 miles from Des Moines, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Waukee, IA (13 miles from Des Moines, IA)
- 10 days ago
- Waukee, IA (13 miles from Des Moines, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Grimes, IA (11 miles from Des Moines, IA)
- 10 days ago
- Grimes, IA (11 miles from Des Moines, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
Client Service Specialist, Architects and Engineers
- Waukee, IA (13 miles from Des Moines, IA)
- 13 days ago
- Waukee, IA (13 miles from Des Moines, IA)
- 13 days ago
Experience: Minimum 0-1 year of administrative, customer service, or office experience, preferably in the insurance industry....
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Des Moines, IA
Highest Education Level
Customer Services in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Customer Support
- Inventory Control
- Quality Improvement
- Loading & Unloading
- Housekeeping
- Pulling
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- Education Experience
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Payment Processing
- Client Services
- Courteous
- Customer Satisfaction
- Relationship Management
- Decision Making
- Retail
- Math
- High School Diploma
- Friendliness
- Telephone Skills
- Collaboration
- Filing
- Policy Development
- Regulations
- Multitasking
- Problem Solving
- Sales
- Staff Supervision
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »