Customer Service Jobs in Cedar Rapids, IA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate - Morning & Lunch Shift
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 1 day ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Lunch Shift
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 2 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 2 days ago
As the name suggests, your main priority is to provide great customer service....
customer service....
Pharmacy Customer Service Associate
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 9 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 9 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Lisbon, IA (16 miles from Cedar Rapids, IA)
- 9 days ago
- Lisbon, IA (16 miles from Cedar Rapids, IA)
- 9 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Vinton, IA (21 miles from Cedar Rapids, IA)
- 9 days ago
- Vinton, IA (21 miles from Cedar Rapids, IA)
- 9 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- North Liberty, IA (14 miles from Cedar Rapids, IA)
- 10 days ago
- North Liberty, IA (14 miles from Cedar Rapids, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Marion, IA (6 miles from Cedar Rapids, IA)
- 10 days ago
- Marion, IA (6 miles from Cedar Rapids, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 10 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 10 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
Customer Service Associate - Full-Time & Part-Time
- Cedar Rapids, IA
- 20 days ago
- Cedar Rapids, IA
- 20 days ago
Our employees love working at Panera Bread! Customers and co-workers will become your Panera family. At Panera Bread, warmth is our business. Make it yours! Experienced sandwich makers,...
Customer Service Associate - Nights/Weekends
- Cedar Rapids, IA
- 30+ days ago
- Cedar Rapids, IA
- 30+ days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2605 Blairs Ferry Rd Ne, Cedar Rapids...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Promote and cross- sell business products and services, ensuring that clients' financial needs are met, and long-term relationships are developed....
Demographic Data for Cedar Rapids, IA
Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Cedar Rapids, IA
Highest Education Level
Customer Services in Cedar Rapids, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Customer Support
- Inventory Control
- Quality Improvement
- Loading & Unloading
- Housekeeping
- Pulling
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- Education Experience
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Payment Processing
- Client Services
- Courteous
- Customer Satisfaction
- Relationship Management
- Decision Making
- Retail
- Math
- High School Diploma
- Friendliness
- Telephone Skills
- Collaboration
- Filing
- Policy Development
- Regulations
- Multitasking
- Problem Solving
- Sales
- Staff Supervision
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »