Customer Service Jobs in Ankeny, IA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Full-Time Designer/Customer Service Associate
- Windsor Heights, IA (11 miles from Ankeny, IA)
- 1 hour ago
- Windsor Heights, IA (11 miles from Ankeny, IA)
- 1 hour ago
Our Florist and Gift store is seeking qualified applicants who have strong customer service and/or retail experience....
Pharmacy Customer Service Associate
- West Des Moines, IA (20 miles from Ankeny, IA)
- 16 hours ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 16 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Des Moines, IA (8 miles from Ankeny, IA)
- 20 hours ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 20 hours ago
Job Type Full-time Description Mittera is currently seeking Client Services Specialist to join our team! The Client Service Specialist serves as a liaison between our customers and the various...
- Waukee, IA (17 miles from Ankeny, IA)
- 2 days ago
- Waukee, IA (17 miles from Ankeny, IA)
- 2 days ago
Experience: Minimum 0-1 year of administrative, customer service, or office experience, preferably in the insurance industry....
Customer Service Associate- Des Moines, IA
- Des Moines, IA (8 miles from Ankeny, IA)
- 4 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 4 days ago
Bottling Companys sales team, responsible for day-to-day customer service, inside sales, and tele-sales activities....
New Business Customer Support Agent
- West Des Moines, IA (20 miles from Ankeny, IA)
- 5 days ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 5 days ago
Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion....
Customer Service Associate - Temporary
- Urbandale, IA (9 miles from Ankeny, IA)
- 9 days ago
- Urbandale, IA (9 miles from Ankeny, IA)
- 9 days ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Bank Customer Service Representative
- Carlisle, IA (17 miles from Ankeny, IA)
- 9 days ago
- Carlisle, IA (17 miles from Ankeny, IA)
- 9 days ago
Qualified candidates have great customer service skills; able to multi-task; computer skills and we prefer a minimum of 2 years banking experience. A regular working shift is 8 a.m. to 5 p.m....
Associate Customer Service Representative Bilingual Spanish
- West Des Moines, IA (20 miles from Ankeny, IA)
- 11 days ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 11 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations....
Client Service Representative (Part-time)
- Ames, IA (21 miles from Ankeny, IA)
- 13 days ago
- Ames, IA (21 miles from Ankeny, IA)
- 13 days ago
Invite a friend Job Description: TS Bank is seeking to hire a Client Service Representative. This role is responsible for, but not limited to, processing transactions for clients; providing...
Senior Customer Service Representative
- Des Moines, IA (8 miles from Ankeny, IA)
- 25 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 25 days ago
About this role: Wells Fargo is seeking a Senior Customer Service Rep in Customer Care Specialized Invoices as part of Customer Care....
- Pleasant Hill, IA (8 miles from Ankeny, IA)
- 30+ days ago
- Pleasant Hill, IA (8 miles from Ankeny, IA)
- 30+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Part Time Customer Service Associate
- Des Moines, IA (8 miles from Ankeny, IA)
- 30+ days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 30+ days ago
customer service....
- Altoona, IA (7 miles from Ankeny, IA)
- 30+ days ago
- Altoona, IA (7 miles from Ankeny, IA)
- 30+ days ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
Senior Customer Support Agent (New Business)
- West Des Moines, IA (20 miles from Ankeny, IA)
- 30+ days ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 30+ days ago
Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion....
Demographic Data for Ankeny, IA
Moving to Ankeny, IA? Find some basic demographic data about Ankeny, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Ankeny, IA
Highest Education Level
Customer Services in Ankeny, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Inventory Control
- Ordering
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Education Experience
- Dusting
- Reimbursement
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Commercial Banking
- Commercial Lending
- First In, First Out
- Payment Processing
- Courteous
- Client Services
- Cashier Skills
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Math
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Policy Development
- Multitasking
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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