Customer Service Manager Jobs in Charles Town, WV
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior Relationship Banker- Leesburg Branch / Leesburg VA
- Leesburg, VA (19 miles from Charles Town, WV)
- 12 hours ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 12 hours ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker- Prosperity Centre
- Leesburg, VA (19 miles from Charles Town, WV)
- 1 day ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Customer Service Supervisor (FT) -Charles Town
- Charles Town, WV
- 6 days ago
- Charles Town, WV
- 6 days ago
cashing, deposits, withdrawals, account transfers and loan payments Maintains and balances a working cash supply Displays a positive and professional attitude at all times Maintains current knowledge...
Relationship Banker- Ashburn VA
- Ashburn, VA (24 miles from Charles Town, WV)
- 19 days ago
- Ashburn, VA (24 miles from Charles Town, WV)
- 19 days ago
Solid branch banking experience strongly preferred. Overview: Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer...
Pipeline Relationship Banker - Northern VA Branches
- Leesburg, VA (19 miles from Charles Town, WV)
- 30+ days ago
- Leesburg, VA (19 miles from Charles Town, WV)
- 30+ days ago
Thank you for your interest in joining our team! Please note that you are applying to the Relationship Banker pipeline requisition for our Northern VA Region which we use as a sourcing tool to...
Relationship Banker or Senior Relationship Banker - Lakeview Overlook
- Ashburn, VA (24 miles from Charles Town, WV)
- 30+ days ago
- Ashburn, VA (24 miles from Charles Town, WV)
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Loudoun Market - Bilingual Spanish Required
- Purcellville, VA (9 miles from Charles Town, WV)
- 45+ days ago
- Purcellville, VA (9 miles from Charles Town, WV)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Loudoun Market
- Aldie, VA (24 miles from Charles Town, WV)
- 60+ days ago
- Aldie, VA (24 miles from Charles Town, WV)
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Charles Town, WV
Moving to Charles Town, WV? Find some basic demographic data about Charles Town, WV below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Charles Town, WV
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Charles Town, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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