Customer Service Manager Jobs in Vienna, VA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 36 Jobs

Relationship Banker or Senior Relationship Banker - Lakeview Overlook Bilingual (Spanish) Preferred

  • Ashburn, VA (17 miles from Vienna, VA)
  • 1 day ago
  • Ashburn, VA (17 miles from Vienna, VA)
  • 1 day ago

Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Silver Spring/Hyattsville Market

  • Forestville, MD (18 miles from Vienna, VA)
  • 2 days ago
  • Forestville, MD (18 miles from Vienna, VA)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Maryland West Market - Rockville, Maryland

  • Rockville, MD (13 miles from Vienna, VA)
  • 2 days ago
  • Rockville, MD (13 miles from Vienna, VA)
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Chevy Chase Connecticut Ave - Washington DC

  • Washington, DC (9 miles from Vienna, VA)
  • 3 days ago
  • Washington, DC (9 miles from Vienna, VA)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Virginia Metro - Leesburg, VA

  • Leesburg, VA (23 miles from Vienna, VA)
  • 3 days ago
  • Leesburg, VA (23 miles from Vienna, VA)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (PT)

  • Rockville, MD (13 miles from Vienna, VA)
  • 5 days ago
  • Rockville, MD (13 miles from Vienna, VA)
  • 5 days ago

Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....

Client Relations Manager

  • Washington, DC (9 miles from Vienna, VA)
  • 6 days ago
  • Washington, DC (9 miles from Vienna, VA)
  • 6 days ago

Client Relations Manager HybridProfessional ServicesFull time Washington, District of Columbia, United States Description The Client Relations Manager will serve as the primary point of contact...

Relationship Banker or Senior Relationship Banker - Brightwood Branch

  • Washington, DC (9 miles from Vienna, VA)
  • 7 days ago
  • Washington, DC (9 miles from Vienna, VA)
  • 7 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker Floater

  • Alexandria, VA (10 miles from Vienna, VA)
  • 10 days ago
  • Alexandria, VA (10 miles from Vienna, VA)
  • 10 days ago

Prior retail banking experience preferred. Prior customer service experience preferred....

Relationship Banker - DC/Nova Market- Arlington, VA

  • Arlington, VA (6 miles from Vienna, VA)
  • 13 days ago
  • Arlington, VA (6 miles from Vienna, VA)
  • 13 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

  • Washington, DC (9 miles from Vienna, VA)
  • 14 days ago
  • Washington, DC (9 miles from Vienna, VA)
  • 14 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Arlington Market

  • Baileys Crossroads, VA (5 miles from Vienna, VA)
  • 14 days ago
  • Baileys Crossroads, VA (5 miles from Vienna, VA)
  • 14 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Loudoun Market

  • Chantilly, VA (12 miles from Vienna, VA)
  • 14 days ago
  • Chantilly, VA (12 miles from Vienna, VA)
  • 14 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • Arlington, VA (6 miles from Vienna, VA)
  • 21 days ago
  • Arlington, VA (6 miles from Vienna, VA)
  • 21 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Client Service Manager

  • Arlington, VA (6 miles from Vienna, VA)
  • 23 days ago
  • Arlington, VA (6 miles from Vienna, VA)
  • 23 days ago

Responsibilities & Qualifications RESPONSIBILITIES Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Lead...

Demographic Data for Vienna, VA

Moving to Vienna, VA? Find some basic demographic data about Vienna, VA below.


Local
National
8,631,637
205,142

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Vienna, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Vienna, VA offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Vienna, VA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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