Customer Service Manager Jobs in Purcellville, VA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Martinsburg, WV (23 miles from Purcellville, VA)
- 3 days ago
- Martinsburg, WV (23 miles from Purcellville, VA)
- 3 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker or Senior Relationship Banker - Heathcote
- Haymarket, VA (21 miles from Purcellville, VA)
- 4 days ago
- Haymarket, VA (21 miles from Purcellville, VA)
- 4 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Winchester Gateway
- Winchester, VA (23 miles from Purcellville, VA)
- 4 days ago
- Winchester, VA (23 miles from Purcellville, VA)
- 4 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Village Center at Dulles- Herndon, VA
- Herndon, VA (22 miles from Purcellville, VA)
- 4 days ago
- Herndon, VA (22 miles from Purcellville, VA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Relationship Banker - Virginia Metro - Sterling, VA
- Sterling, VA (19 miles from Purcellville, VA)
- 5 days ago
- Sterling, VA (19 miles from Purcellville, VA)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Charles Town, WV (9 miles from Purcellville, VA)
- 8 days ago
- Charles Town, WV (9 miles from Purcellville, VA)
- 8 days ago
cashing, deposits, withdrawals, account transfers and loan payments Maintains and balances a working cash supply Displays a positive and professional attitude at all times Maintains current knowledge...
- Martinsburg, WV (23 miles from Purcellville, VA)
- 11 days ago
- Martinsburg, WV (23 miles from Purcellville, VA)
- 11 days ago
.* Perform a broad variety of account opening and customer services* Opens a wide variety of Consumer and Business Bank Accounts including loans and deposits* Identifying and completing referrals to...
Relationship Banker or Senior Relationship Banker - Lakeview Overlook Bilingual (Spanish) Preferred
- Ashburn, VA (15 miles from Purcellville, VA)
- 14 days ago
- Ashburn, VA (15 miles from Purcellville, VA)
- 14 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Loudoun Market
- Chantilly, VA (24 miles from Purcellville, VA)
- 27 days ago
- Chantilly, VA (24 miles from Purcellville, VA)
- 27 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Small Business Relationship Banker (Germantown Poplar Ave Branch)
- Germantown, MD (23 miles from Purcellville, VA)
- 30+ days ago
- Germantown, MD (23 miles from Purcellville, VA)
- 30+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker- Germantown MD
- Germantown, MD (23 miles from Purcellville, VA)
- 30+ days ago
- Germantown, MD (23 miles from Purcellville, VA)
- 30+ days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker or Senior Relationship Banker - Lakeview Overlook
- Ashburn, VA (15 miles from Purcellville, VA)
- 60+ days ago
- Ashburn, VA (15 miles from Purcellville, VA)
- 60+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Loudoun Market - Bilingual Spanish Required
- Purcellville, VA
- 60+ days ago
- Purcellville, VA
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northern VA Market - Bilingual Spanish Required
- Fairfax, VA (24 miles from Purcellville, VA)
- 60+ days ago
- Fairfax, VA (24 miles from Purcellville, VA)
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Purcellville, VA
Moving to Purcellville, VA? Find some basic demographic data about Purcellville, VA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Purcellville, VA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Purcellville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Risk Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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