Customer Service Manager Jobs in Manassas, VA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Reston, VA (15 miles from Manassas, VA)
- 2 days ago
- Reston, VA (15 miles from Manassas, VA)
- 2 days ago
Support operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, etc. as needed....
Relationship Banker - Cardinal Forest Financial Center
- Springfield, VA (11 miles from Manassas, VA)
- 2 days ago
- Springfield, VA (11 miles from Manassas, VA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Maryland West Market - Rockville, Maryland
- Potomac, MD (22 miles from Manassas, VA)
- 4 days ago
- Potomac, MD (22 miles from Manassas, VA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Tysons Corner, VA (19 miles from Manassas, VA)
- 5 days ago
- Tysons Corner, VA (19 miles from Manassas, VA)
- 5 days ago
banking customers....
Relationship Banker - Rockville/Silver Spring Market
- Potomac, MD (22 miles from Manassas, VA)
- 8 days ago
- Potomac, MD (22 miles from Manassas, VA)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Leesburg East End Financial Center
- Leesburg, VA (20 miles from Manassas, VA)
- 9 days ago
- Leesburg, VA (20 miles from Manassas, VA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Gainesville Square Financial Center
- Gainesville, VA (8 miles from Manassas, VA)
- 9 days ago
- Gainesville, VA (8 miles from Manassas, VA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Yorktowne Financial Center
- Falls Church, VA (19 miles from Manassas, VA)
- 9 days ago
- Falls Church, VA (19 miles from Manassas, VA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Arlington, VA (22 miles from Manassas, VA)
- 14 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 14 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker or Senior Relationship Banker - Heathcote
- Haymarket, VA (11 miles from Manassas, VA)
- 15 days ago
- Haymarket, VA (11 miles from Manassas, VA)
- 15 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Virginia Metro - Sterling, VA
- Sterling, VA (16 miles from Manassas, VA)
- 17 days ago
- Sterling, VA (16 miles from Manassas, VA)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker or Senior Relationship Banker - Lakeview Overlook Bilingual (Spanish) Preferred
- Ashburn, VA (19 miles from Manassas, VA)
- 25 days ago
- Ashburn, VA (19 miles from Manassas, VA)
- 25 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
- Alexandria, VA (23 miles from Manassas, VA)
- 30+ days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 30+ days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Relationship Banker - Arlington Market
- Baileys Crossroads, VA (19 miles from Manassas, VA)
- 30+ days ago
- Baileys Crossroads, VA (19 miles from Manassas, VA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Loudoun Market
- Fairfax, VA (8 miles from Manassas, VA)
- 30+ days ago
- Fairfax, VA (8 miles from Manassas, VA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Manassas, VA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »