Customer Service Manager Jobs in Centreville, VA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 28 Jobs

Client Service Manager

Washington, DC (23 miles from Centreville, VA)
24 days ago

Washington, DC (23 miles from Centreville, VA)
24 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker - Arlington Market - Bilingual Spanish Required

Alexandria, VA (22 miles from Centreville, VA)
23 hours ago

Alexandria, VA (22 miles from Centreville, VA)
23 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker- Ashburn VA

Ashburn, VA (12 miles from Centreville, VA)
1 day ago

Ashburn, VA (12 miles from Centreville, VA)
1 day ago

Solid branch banking experience strongly preferred. Overview: Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer...

Relationship Banker or Senior Relationship Banker - Oakton

Oakton, VA (7 miles from Centreville, VA)
3 days ago

Oakton, VA (7 miles from Centreville, VA)
3 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker II (Winthrop)

Fairfax, VA (2 miles from Centreville, VA)
6 days ago

Fairfax, VA (2 miles from Centreville, VA)
6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Relationship Banker

Arlington, VA (20 miles from Centreville, VA)
9 days ago

Arlington, VA (20 miles from Centreville, VA)
9 days ago

banking customers....

Relationship Banker I (Georgetown Branch)

Washington, DC (23 miles from Centreville, VA)
14 days ago

Washington, DC (23 miles from Centreville, VA)
14 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I - DC NoVA Market - Ward 7/8 - Washington DC

Washington, DC (23 miles from Centreville, VA)
14 days ago

Washington, DC (23 miles from Centreville, VA)
14 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Senior Client Service Manager

Washington, DC (23 miles from Centreville, VA)
16 days ago

Washington, DC (23 miles from Centreville, VA)
16 days ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Pipeline Relationship Banker - Northern VA Branches

Centreville, VA
17 days ago

Centreville, VA
17 days ago

Thank you for your interest in joining our team! Please note that you are applying to the Relationship Banker pipeline requisition for our Northern VA Region which we use as a sourcing tool to...

Relationship Banker - Beacon Mall Financial Center

Alexandria, VA (22 miles from Centreville, VA)
21 days ago

Alexandria, VA (22 miles from Centreville, VA)
21 days ago

Relationship Banker

Springfield, VA (11 miles from Centreville, VA)
23 days ago

Springfield, VA (11 miles from Centreville, VA)
23 days ago

Prior retail banking experience preferred. Prior customer service experience preferred....

Relationship Banker or Senior Relationship Banker - Lakeview Overlook

Ashburn, VA (12 miles from Centreville, VA)
25 days ago

Ashburn, VA (12 miles from Centreville, VA)
25 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Rockville Financial Center - Bilingual Mandarin Required

Rockville, MD (22 miles from Centreville, VA)
25 days ago

Rockville, MD (22 miles from Centreville, VA)
25 days ago

Relationship Banker - Loudoun Market - Bilingual Spanish Required

Sterling, VA (10 miles from Centreville, VA)
30+ days ago

Sterling, VA (10 miles from Centreville, VA)
30+ days ago

View all 28 jobs

Demographic Data for Centreville, VA

Moving to Centreville, VA? Find some basic demographic data about Centreville, VA below.

Median Age

Average Household Income

Home Value vs Household Income in Centreville, VA

Local

National

Total Population

71,598

Number of Businesses

1,234

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Centreville, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Centreville, VA offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Centreville, VA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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