Customer Service Manager Jobs in West Valley City, UT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Centerville
- Centerville, UT (20 miles from West Valley City, UT)
- 1 day ago
- Centerville, UT (20 miles from West Valley City, UT)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Sandy, UT (8 miles from West Valley City, UT)
- 6 days ago
- Sandy, UT (8 miles from West Valley City, UT)
- 6 days ago
**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Branch Relationship Banker-Foothill
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 6 days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 6 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker Relationship Banker
- West Jordan, UT (3 miles from West Valley City, UT)
- 6 days ago
- West Jordan, UT (3 miles from West Valley City, UT)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
Relationship Banker - Sandy Little Cottonwood - Sandy, Utah
- Sandy, UT (8 miles from West Valley City, UT)
- 10 days ago
- Sandy, UT (8 miles from West Valley City, UT)
- 10 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Bilingual Branch Relationship Banker-West Valley
- West Valley City, UT
- 12 days ago
- West Valley City, UT
- 12 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Branch Relationship Banker-Draper
- Draper, UT (13 miles from West Valley City, UT)
- 21 days ago
- Draper, UT (13 miles from West Valley City, UT)
- 21 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
- Midvale, UT (7 miles from West Valley City, UT)
- 24 days ago
- Midvale, UT (7 miles from West Valley City, UT)
- 24 days ago
Provide detailed referral requests, including applicable loan documents and investor requirements on transactions requiring lender consent such as easements, partial releases, and condemnations....
Client Service Manager Trainee - Achieve January 2026
- Midvale, UT (7 miles from West Valley City, UT)
- 28 days ago
- Midvale, UT (7 miles from West Valley City, UT)
- 28 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Midvale, UT (7 miles from West Valley City, UT)
- 30+ days ago
- Midvale, UT (7 miles from West Valley City, UT)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 30+ days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 30+ days ago
Application Deadline: 09/07/2025 Address: 142 E. 200 South Job Family Group: Retail Banking Sales & Service **Bilingual in English and Spanish is preferred** Delivers exceptional service to BMO customers...
- Lehi, UT (18 miles from West Valley City, UT)
- 30+ days ago
- Lehi, UT (18 miles from West Valley City, UT)
- 30+ days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Relationship Banker - Salt Lake City, UT - Salt Lake Central Market
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 60+ days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 90+ days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 90+ days ago
Job Description: The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the...
Demographic Data for West Valley City, UT
Moving to West Valley City, UT? Find some basic demographic data about West Valley City, UT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in West Valley City, UT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in West Valley City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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