Customer Service Manager Jobs in Sandy, UT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- Midvale, UT (2 miles from Sandy, UT)
- 45+ days ago
- Midvale, UT (2 miles from Sandy, UT)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Small Business Client Service Manager
- Midvale, UT (2 miles from Sandy, UT)
- 2 hours ago
- Midvale, UT (2 miles from Sandy, UT)
- 2 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Salt Lake City, UT (8 miles from Sandy, UT)
- 3 days ago
- Salt Lake City, UT (8 miles from Sandy, UT)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Bilingual Branch Relationship Banker-West Valley
- West Valley City, UT (8 miles from Sandy, UT)
- 4 days ago
- West Valley City, UT (8 miles from Sandy, UT)
- 4 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - Spanish Required- Murray, West Jordan, Taylorsville, UT
- West Jordan, UT (7 miles from Sandy, UT)
- 4 days ago
- West Jordan, UT (7 miles from Sandy, UT)
- 4 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Lehi, UT - Salt Lake South Market
- Lehi, UT (12 miles from Sandy, UT)
- 5 days ago
- Lehi, UT (12 miles from Sandy, UT)
- 5 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Lindon - Lindon, UT
- Lindon, UT (18 miles from Sandy, UT)
- 8 days ago
- Lindon, UT (18 miles from Sandy, UT)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Branch Relationship Banker - Park City, Newpark
- Park City, UT (21 miles from Sandy, UT)
- 16 days ago
- Park City, UT (21 miles from Sandy, UT)
- 16 days ago
lending applications. + Proven customer service, interpersonal and communication skills, both verbal and written. + Effective selling, cross-selling and referral skills. + Solid mathematical, problem-solving...
- Highland, UT (12 miles from Sandy, UT)
- 17 days ago
- Highland, UT (12 miles from Sandy, UT)
- 17 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Relationship Banker- Spanish Required - Salt Lake City, UT - Salt Lake Central Market
- Salt Lake City, UT (8 miles from Sandy, UT)
- 19 days ago
- Salt Lake City, UT (8 miles from Sandy, UT)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Salt Lake City, UT - Salt Lake Central Market
- Salt Lake City, UT (8 miles from Sandy, UT)
- 21 days ago
- Salt Lake City, UT (8 miles from Sandy, UT)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Lehi, UT - Salt Lake South Market
- Orem, UT (20 miles from Sandy, UT)
- 21 days ago
- Orem, UT (20 miles from Sandy, UT)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Sandy Little Cottonwood - Sandy, Utah
- Sandy, UT
- 27 days ago
- Sandy, UT
- 27 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Director/Senior, Client Service Manager
- Salt Lake City, UT (8 miles from Sandy, UT)
- 27 days ago
- Salt Lake City, UT (8 miles from Sandy, UT)
- 27 days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Relationship Banker - Spanish Required- Murray, West Jordan, Taylorsville, UT
- Murray, UT (5 miles from Sandy, UT)
- 45+ days ago
- Murray, UT (5 miles from Sandy, UT)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Sandy, UT
Moving to Sandy, UT? Find some basic demographic data about Sandy, UT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sandy, UT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sandy, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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