Customer Service Manager Jobs in American Fork, UT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Lehi, UT (2 miles from American Fork, UT)
- 4 days ago
- Lehi, UT (2 miles from American Fork, UT)
- 4 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Bilingual Branch Relationship Banker-West Valley
- West Valley City, UT (19 miles from American Fork, UT)
- 11 days ago
- West Valley City, UT (19 miles from American Fork, UT)
- 11 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker Saratoga Springs
- Saratoga Springs, UT (2 miles from American Fork, UT)
- 13 days ago
- Saratoga Springs, UT (2 miles from American Fork, UT)
- 13 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Lindon - Lindon, UT
- Lindon, UT (7 miles from American Fork, UT)
- 15 days ago
- Lindon, UT (7 miles from American Fork, UT)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Branch Relationship Banker - Park City, Newpark
- Park City, UT (24 miles from American Fork, UT)
- 23 days ago
- Park City, UT (24 miles from American Fork, UT)
- 23 days ago
role preferred. + Working knowledge of mathematical calculations and standard banking products, services and transactions. + Solid knowledge of all retail products and services. + Basic knowledge of consumer...
Relationship Banker - Salt Lake City, UT - Salt Lake Central Market
- Salt Lake City, UT (19 miles from American Fork, UT)
- 28 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 28 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Lehi, UT - Salt Lake South Market
- Orem, UT (8 miles from American Fork, UT)
- 28 days ago
- Orem, UT (8 miles from American Fork, UT)
- 28 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Sandy Little Cottonwood - Sandy, Utah
- Sandy, UT (12 miles from American Fork, UT)
- 30+ days ago
- Sandy, UT (12 miles from American Fork, UT)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Director/Senior, Client Service Manager
- Salt Lake City, UT (19 miles from American Fork, UT)
- 30+ days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 30+ days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Relationship Banker - Spanish Required- Murray, West Jordan, Taylorsville, UT
- Murray, UT (17 miles from American Fork, UT)
- 45+ days ago
- Murray, UT (17 miles from American Fork, UT)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Salt Lake City, UT (19 miles from American Fork, UT)
- 90+ days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 90+ days ago
Job Description: The Role The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the...
Demographic Data for American Fork, UT
Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in American Fork, UT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in American Fork, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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