Customer Service Manager Jobs in Westlake, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
Banking Relationship Specialist (Senior Relationship Banker)
- Denton, TX (14 miles from Westlake, TX)
- 7 days ago
- Denton, TX (14 miles from Westlake, TX)
- 7 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
- Coppell, TX (13 miles from Westlake, TX)
- 14 days ago
- Coppell, TX (13 miles from Westlake, TX)
- 14 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker II (Windsong Ranch Branch)
- Frisco, TX (24 miles from Westlake, TX)
- 14 days ago
- Frisco, TX (24 miles from Westlake, TX)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Camp Wisdom and 360 - Grand Prairie, TX
- Grand Prairie, TX (20 miles from Westlake, TX)
- 16 days ago
- Grand Prairie, TX (20 miles from Westlake, TX)
- 16 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Frisco, TX (24 miles from Westlake, TX)
- 16 days ago
- Frisco, TX (24 miles from Westlake, TX)
- 16 days ago
knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending...
Consumer Banking Relationship Specialist (Relationship Banker)
- Colleyville, TX (9 miles from Westlake, TX)
- 16 days ago
- Colleyville, TX (9 miles from Westlake, TX)
- 16 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
- Frisco, TX (24 miles from Westlake, TX)
- 17 days ago
- Frisco, TX (24 miles from Westlake, TX)
- 17 days ago
Job Family Group: Retail Banking Sales & Service Frisco Branch Delivers exceptional service to BMO customers and prospects....
Commercial Lines Client Service Manager - Select Market
- Fort Worth, TX (20 miles from Westlake, TX)
- 19 days ago
- Fort Worth, TX (20 miles from Westlake, TX)
- 19 days ago
Commercial Lines Client Service Manager - Select Market Higginbotham - 3.8 Fort Worth, TX Job Details Full-time Estimated: $51.7K - $70.2K a year 11 hours ago Qualifications Microsoft Powerpoint...
Remote Work- Frisco, TX (24 miles from Westlake, TX)
- 28 days ago
- Frisco, TX (24 miles from Westlake, TX)
- 28 days ago
Ageless Mens Health Client Relations Manager in Frisco , Texas Foster real relationships. Advance the cause of men's health. Improve lives. With over 80 clinics nationwide and a growing client...
- Fort Worth, TX (20 miles from Westlake, TX)
- 29 days ago
- Fort Worth, TX (20 miles from Westlake, TX)
- 29 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Fort Worth, TX (20 miles from Westlake, TX)
- 45+ days ago
- Fort Worth, TX (20 miles from Westlake, TX)
- 45+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community...
- Fort Worth, TX (20 miles from Westlake, TX)
- 60+ days ago
- Fort Worth, TX (20 miles from Westlake, TX)
- 60+ days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Branch Relationship Banker (Personal Banker) - Hulen / Fort Worth, TX
- Fort Worth, TX (20 miles from Westlake, TX)
- 30+ days ago
- Fort Worth, TX (20 miles from Westlake, TX)
- 30+ days ago
Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....
- Colleyville, TX (9 miles from Westlake, TX)
- 30+ days ago
- Colleyville, TX (9 miles from Westlake, TX)
- 30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Were committed to bringing passion and...
Demographic Data for Westlake, TX
Moving to Westlake, TX? Find some basic demographic data about Westlake, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Westlake, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Westlake, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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